ADMINISTRATIVE COORDINATOR 3
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ADMINISTRATIVE COORDINATOR 3
Salary
$2,387.00 - $4,089.00 Monthly
Location
Baton Rouge, LA
Job Type
Classified
Job Number
26-005-BRBH-AC3
Department
LDH-Capital Area Human Services District
Opening Date
03/17/2026
Closing Date
3/24/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
Why work for CAHS?
Vision: CAHS excels at making lives better.
Mission: To deliver caring and responsive services, leading to a better tomorrow.
Philosophy : CAHS commits to the philosophy that all individuals are valuable members of the community. CAHS exists to help each person served live productively in the location and environment of their choosing and abilities. CAHS staff work as a unified team to provide services and supports that help the person(s) served succeed in work, school, life, and other endeavors they pursue.
Front Desk/Receptionist at Capital Area Human Services District, we're dedicated to providing outstanding healthcare to individuals and families in our District. We're seeking a friendly, detail-oriented, and proactive Front Desk/Receptionist to be the first point of contact for our patients and families. As a key member of our team, you will help ensure that all individuals and families feel welcome and supported while maintaining a smooth and efficient front-office environment. If you're someone who thrives in a busy, customer-service-focused setting, is passionate about making a difference, and has a knack for staying organized, then this role is perfect for you
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
Accepting Direction: Follows direction reliably, adjusts to feedback, and completes tasks on time.
Demonstrating Accountability: Owns results, meets standards, and responds to feedback professionally.
Following Policies and Procedures: Applies and explains policies accurately, adapts in routine cases, and helps improve procedures.
Communicating Effectively: Communicates clearly, listens actively, and explains complex ideas well.
Focusing on Customers: Understands customer needs, communicates clearly, and delivers timely, reliable service.
Minimum Qualifications
Two years of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060) .
Job Duties and Other Information
Job Duties:
Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling.
Schedule and confirm patient appointments, ensuring accurate information and efficient scheduling.
Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary.
Ensures that a clear copy of the patient's current insurance card(s) and demographic information is entered into the patient's medical record.
Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties.
Tracking and follow-up with patient cancellations and no-shows.
Coordinate with clinical staff to ensure smooth patient flow.
Answer multi-line phones and respond to inquiries in a courteous and timely manner.
Position-Specific Details:
Appointment Type: Probational or Job Appointment.
Work Schedule: 9 hours per day Monday - Thursday, 4 hours on Friday.
Location: Capital Area Human Services District's Baton Rouge Behavioral Health Clinic.
**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Thrinacia.Jenkins2@la.gov
Capital Area Human Services District
12301 Coursey Blvd
Baton Rouge, LA 70816
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.
02
CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?
I avoid responsibility, deliver poor work, and resist feedback.
I take ownership when prompted and meet basic expectations.
I own results, meet standards, and respond to feedback professionally.
I drive high performance, prevent issues, and model accountability.
04
DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?
I struggle to understand customer needs, provide clear information, or resolve issues.
I respond to customer needs with some support and build basic working relationships.
I understand customer needs, communicate clearly, and deliver timely, reliable service.
I anticipate customer needs, build trust, and deliver personalized, proactive service.
06
FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
08
FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
09
ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
I resist direction, ignore feedback, and need reminders to complete tasks.
I follow direction with reminders and often need clarification or support.
I follow direction reliably, adjust to feedback, and complete tasks on time.
I adapt quickly, follow through, and help others adjust as needed.
10
ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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