Compliance Officer 1 - Administrative Officer 1
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Compliance Officer 1 - Administrative Officer 1
Salary
$51,971.00 - $79,062.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-44865-08630
Department
Insurance Department
Division
IN Ad Cov Cmplnc Div
Opening Date
03/16/2026
Closing Date
3/29/2026 11:59 PM Eastern
Job Code
08630
Position Number
50642805
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST06
Bureau / Division Code
00095420
Bureau / Division
Insurance Department, Administration and Coverage Compliance Division
Worksite Address
901 North 7th Street
City
Harrisburg, Pennsylvania
Zip Code
17102
Contact Name
Collette Rebuck
Contact Email
corebuck@pa.gov
Description
Benefits
Questions
THE POSITION
Are you an administrative professional prepared to take the next step in your career? The Pennsylvania Insurance Department is looking for a Compliance Officer 1 to join the Administration and Coverage Compliance Division. This position is responsible for providing administrative support for Mcare's administration, coverage, and compliance program areas. Apply now to make your career aspirations a reality!
DESCRIPTION OF WORK
In this role, you will be reviewing health care providers coverage in Mcare's operating system to identify non-compliance as well as determining if a Declaration of Compliance, additional coverage, additional assessment, or other coverage details are needed to rectify non-compliance. Work involves developing operating procedures, analyzing data, as well as maintaining Mcare's Tracking Assessment Payments program. Effective communication skills are essential are you will be handling to inquiries and serving as a communications liaison between Mcare's coverage staff and health care providers. You will also have the opportunity to serve as the primary account representative with access to Mcare's Wells Fargo bank account for the purpose of identifying assessment payments submitted by insurers and producers through an electronic funds transfer (EFT). Additional responsibilities include:
Addressing identified assessment remittance issues
Reconciling Mcare's daily investment income analysis
Monitoring defense firm contracts
Providing coverage information to stakeholders
Performing the program office's purchasing card activities
Creating and maintaining various system-based statistical management reports
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50642805)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience in varied office management or staff work; and bachelor's degree; or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience do you possess in varied office management or staff work?
2 years or more
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org/"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
04
If you answered NO to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
05
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
06
WORK BEHAVIOR 1 - COMPLIANCE
Reviews and evaluates programs and plans for compliance with established rules, regulations, policies, and quality assurance requirements. Develops immediate corrective action plans when issues of noncompliance are discovered. Follows up to ensure adherence.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I made changes when negative trends were identified.
B. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I provided recommendations for changes when negative trends were identified.
C. I have successfully completed college-level coursework related to contract management, contract law, quality assurance, or public administration.
D. I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to quality assurance.
The @type(s) of recommendations you made related to program goals and objectives.
Your level of responsibility.
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
09
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Communicates with professional associations, government officials, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience providing technical assistance regarding established policies and procedures AND answering questions related to laws and regulations.
B. I have experience providing technical assistance regarding established policies and procedures.
C. I have successfully completed college-level coursework related to counseling, public speaking, or public relations.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to the technical assistance you provided.
Your level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 3 - PROGRAM EVALUATION
Reviews and analyzes program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. Recommends new or updated policies or procedures that support the program goals and objectives.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I recommended new or updated policies or procedures to support program goals and objectives.
B. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I reported my findings to someone else who was responsible for recommending new or updated policies or procedures.
C. I have successfully completed college-level coursework related to program evaluation, program analysis, data analysis, statistics, logic, or business administration.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to reviewing and analyzing program information.
The recommendations you made in support of program goals and objectives.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 4 - VERBAL COMMUNICATION
Holds conferences/meetings with staff in order to gather, review, discuss, and resolve various problems that have been encountered. Organizes meetings and speaks before groups to disseminate relevant issues and updates.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I held conferences with staff in order to gather information on problems encountered. I was responsible for disseminating information to interested parties regarding relevant issues and updates.
B. I held conferences with staff in order to gather information on problems encountered. Someone else was responsible for disseminating information to interested parties regarding relevant issues and updates.
C. I have successfully completed college-level coursework related to public speaking or communications.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to communications.
Your level of responsibility.
17
If you have selected the level of performance pertaining to coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 5 - WRITTEN COMMUNICATION
Compiles information for internal and external reports, manuals, letters, memoranda, notifications, market opportunities, training materials, policies, and procedures to record information, respond to correspondence, or disseminate information. Creates documents for review, approval, and distribution to a variety or audiences.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing documents to record information, respond to correspondence, or disseminate information. I was responsible for the final content of the document or report.
B. I have experience drafting documents to record information, respond to correspondence, or disseminate information. Someone else was responsible for the final content of the document or report.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or training related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The specific duties you performed related to written communication.
The @type(s) of documents you prepared.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
