Reference #: 1130 JOB DESCRIPTION:

Takes incoming phone calls as needed and completes service request forms

Schedules service technicians to jobs

Communicates with technicians to facilitate work

Maintains CE Field Service and prepares work orders for closing

Ensure trip reports are completed accurately and timely

Manages resources in the service department to complete work in a timely manner

Communicates with customers to coordinate services and ensure customer satisfaction

Manages the performance of technicians for time, materials and cost

Reviews job and skill performance with technicians as needed

Completes technician reviews and provides performance feedback

Manages technicians to meet department and company standards

Performs additional administrative duties as needed

Work with quoting department to ensure all information available is relayed to technicians for efficient repairs.

RECOMMENDED QUALIFICATIONS:

High School Diploma or equivalent required.

Minimum 5 years experience in the engine, truck or heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Excellent communication and interpersonal skills; both verbal and written.

Strong time management, team building and leadership skills; ability to work independently and multitask effectively in a fast-paced environment.

Experience with Microsoft office, excel, word, power point and related software.

Equal Opportunity Employer. Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.

Foley, Incorporated

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