Dispatcher Operations Manager

WM • West Babylon, NY • 2h ago

I. Job Summary

Manages collection routes and driver/laborer performance on a daily basis within RCI.

II. Essential Duties and Responsibilities

Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.

Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.

Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.

Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).

Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.

Sets and monitors productivity, service, and safety targets for each route and driver.

Assists with data collection and reporting required for incentive pay programs.

Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.

Works with functional groups to resolve employee relations and labor relations issues.

Acquires and coordinates temporary workers assigned to assist drivers on routes.

Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.

Documents problem fixes and provides instructions to dispatch/service should problems recur.

Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.

Notifies customer service of delivery days for specific areas.

Ensures set-up errors and missed pickups are reported and resolved.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

III. Qualifications

A. Required Qualifications

Associate's Degree (accredited)

Must be at least 18 years of age

Legally eligible to work in the country where the position is located

Valid Driver's License

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay rate for this position across the U.S. is $84,750- $124,343. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

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