Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a
to own and evolve our
customer
portal
, a critical platform used by
both external customers and internal teams
to quote, order, support, and manage network services.
This portal is not a simple customer UI-it is a
shared internal and external system
supporting multiple user personas, workflows, and operational needs. As the primary owner, you will
be responsible for
delivering software that works equally well for customers, sales, support, and operations-often with competing priorities.
This role sits at the intersection of
telecommunications produc
ts, software systems, and product execution
. You will own outcomes across complex integrations, guide delivery through Agile practices, and engage directly with engineers, product
leaders
, and customers.
This is a
technical product role
. While you are not expected to write code,
programming knowledge is
required
. You must be able to
talk about how software is written
, understand system behavior, query data, review designs, and make sound technical tradeoffs across the full software development lifecycle.
What
You'll
Own theend-to-end product executionof Zayo's portal, servingmultiple internal and external user personas.
Deliver portal functionality spanning quoting, ordering, ticketing/support,servicevisibility, billing views, and provisioning status.
Serve asSenior Technical Product Manager and Scrum Product Ownerfor one or more core development teams.
Translate product strategy, customer needs, and operational requirements intoclear, technically sound backlogs, user stories, and acceptance criteria.
Manage and evolve integrationsbetween the portal and enterprise systems includingSalesforce, ServiceNow, and other internal platforms.
Partner closely with engineering to:
Review technical designs
Validate system behavior and integration flows
Identifyrisks, tradeoffs, and edge cases early
Own portalUX flows and interaction decisions, ensuring usability and consistency across diverse user @types.
ApplyAgile principles and practices(Scrum, Kanban, or similar) to drive delivery, refinement, and continuous improvement.
DriveUAT planning and execution,validatingsolutions with both internal stakeholders and external-facing use cases.
Handleselect customer inquiries and escalations, using firsthand feedback to inform product decisions and prioritization.
Monitor post-release performance, adoption, and reliability, and iterate based on real-world usage.
Push back thoughtfully on scope or timelines when technical constraints, system integrity, or customer impact demand it.
Use AI tools to accelerate analysis, documentation, prototyping, and problem-solving whereappropriate.
Complete other responsibilities asrequired.
What Success Looks Like
A portal that effectively servesboth internal teams and external customers
Software that scales across multiple user personas without fragmentation
Reliable, well-understood integrations with Salesforce, ServiceNow, and other systems
Strong Agile execution with predictable delivery and clear accountability
Clear, buildable requirements that engineeringteamstrust
Fewer production issues caused by integration gaps or unclear assumptions
High confidence from stakeholders and customers in the portal experience
Strong technical credibility paired with excellent communication
What You Bring
Minimum of five (5) years of experience intechnical product managementorsimilarlysystem-heavy roles.
Demonstrated success deliveringcustomer-facing and internal software platforms.
Programming knowledge required: ability to read and reason about code, understand system logic, and engage deeply with engineers.
Comfort working with data directly (e.g., querying databases, interpreting logs or metrics).
Experience managingcomplex system integrations, especially withSalesforce and ServiceNow.
Practical experience working inAgile environments(Scrum, Kanban, or similar).
Strong understanding of thefull software development lifecycle, from discovery through delivery and iteration.
Excellentwritten and oral communication skills, including comfort interacting with customers when needed.
Ability to explain complex technical topics clearly to non-technical audiences.
Strong ownership mindset-you take responsibility for outcomes, not just outputs.
Humility and curiosity: willing to be wrong, learn, and adapt.
Telecom experience is a strongplus, butnotrequiredif you learn quickly and think in systems.
Additional Details
Location:Remote (U.S.-based preferred)
Role Type:Individual Contributor
Reporting:Head of Technical Product Management
Estimated base salary range: $112,800 - $173,600 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.
Apply at: http://ipc.us/t/7A8DB05697C54349.
