You thrive at the intersection of data and product leadership-turning insight into impact, orchestrating successful launches, and elevating the customer experience. Join our team to shape next-generation analytics and AI capabilities, delivering trusted, intuitive solutions that empower branches and bankers and consistently surpass expectations.
As a Product Manager within the Consumer Bank - Family Banking team, you will combine strategic thinking, commercial acumen, and exceptional collaboration skills with a customer-first mindset. You will influence executive decisions, partner across lines of business, and ensure that our family offerings deliver measurable impact for customers and the firm. You will identify cross-product opportunities and base decisions on data and customer value, building trust through subject-matter credibility and clear insight to drive stakeholder alignment. You combine strategic thinking, commercial acumen, strong collaboration, and a customer-first mindset to deliver measurable outcomes and defined KPIs. You'll influence executive decisions, partner across lines of business, and work with Agile product teams to build new offerings when gaps are identified, and business cases are approved. You'll apply rigorous organization, critical thinking, and attention to detail while driving continuous improvement, collaborating with Product, Technology, Card Production, Finance, and Marketing through defined cadences and RACI ownership to meet quality, speed, resiliency, and cost objectives.
This Product manager will be a visionary leader to accelerate our Family Banking strategy by creating integrated experiences across JPMorganChase operations. You will shape, operate, and scale processes that deliver more than 25 million debit cards annually, leading high-impact partnerships and seeing your impact at scale. As a Vice President on the Debit Product team, you will own strategy and execution of a ~$50 million budget while orchestrating inventory, forecasting, and cross-functional delivery to meet quality, speed, resiliency, and cost targets. You will reduce expense, eliminate process friction, and scale a critical product used by millions of customers.
Job responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Lead end-to-end inventory and operations to produce 25M+ debit cards/year, resolving issues swiftly and preventing recurrences through process enhancements
Own the ~$50MM debit card budget with P&L accountability; identify and implement cost saving opportunities and efficiency improvements
Build and execute the strategic card order plan; coordinate orders with partners to meet quality, speed, resiliency, and cost targets
Drive cross functional initiatives (Product, Technology, Card Production, Finance, Marketing) in an Agile environment, developing workplans to test and evaluate solutions
Navigate a highly matrixed organization to influence, build consensus, and provide strategic thought leadership that prioritizes initiatives reducing expense and customer pain points
Operate autonomously with excellent time management and organization; present and communicate persuasively across all levels in a fast-paced environment
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience managing product delivery across multiple workstreams with diverse timelines and complexities
Proven experience in project management, operations, business, product, or technology, with domain expertise and strong cross functional collaboration
Makes data backed decisions by weighing complex tradeoffs with P&L and customer impact; exercises sound judgment in fast paced environments
Exceptional analytical, written, and verbal communication skills; experienced and comfortable presenting to senior leadership
Proactively drives issue resolution and risk management to meet objectives; removes blockers and improves ways of working as a self-starter
Demonstrates flexibility and adaptability to shifting priorities and ambiguity, navigating change positively while enabling team progress
Maintains big picture perspective to anticipate upstream/downstream impacts beyond assigned initiatives; excels in time management and organization
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Hands on experience in inventory management with measurable operational outcomes
Recognized team player who builds trust and collaborates effectively
Strong product and technical acumen applied to problem solving and delivery
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
