PwC Technology - Quality Management Lead

PwC • Baltimore, MD • 4h ago

Specialty/Competency: IFS - Internal Firm Services - Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Lead in line with our values and brand.

Develop new ideas, solutions, and structures; drive thought leadership.

Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.

Balance long-term, short-term, detail-oriented, and big picture thinking.

Make strategic choices and drive change by addressing system-level enablers.

Promote technological advances, creating an environment where people and technology thrive together.

Identify gaps in the market and convert opportunities to success for the Firm.

Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Quality Management team you will lead enterprise-wide quality assurance for complex software, SaaS, and cloud projects. As a Director, you will set the strategic direction, drive business growth, and maintain impactful executive-level client relations while fostering a culture of innovation and continuous improvement. This role offers the chance to influence technology solutions and enhance operational excellence across diverse projects.

Responsibilities

Establish and implement the quality vision and governance framework

Work with executives to enhance operational excellence

Foster a culture that encourages creative problem-solving and teamwork

Uphold compliance with industry standards and practices

Monitor project performance and quality metrics to identify areas for enhancement

Mentor team members to develop their skills and capabilities

What You Must Have

Bachelor's Degree

At least 10 years of experience leading quality assurance, test engineering, and quality management functions

What Sets You Apart

Master's Degree in Information Technology, Computer Science, Engineering preferred

Demonstrating executive presence with C-level stakeholders

Managing large, complex, multi-vendor portfolios

Leading diverse, multi-location, and cross-functional teams

Integrating quality assurance with emerging technologies

Proving success in enhancing customer satisfaction

Balancing strategic vision with operational execution

Being recognized as a thought leader in quality management

The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

PwC

Go to Apply

Share this job

Similar Jobs

Subsurface Utility Engineering Party Chief

Johnson, Mirmiran, and Thompson Inc. • Hunt Valley, MD • 1h ago

Management & Administrative

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and re...

1h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Annapolis, MD • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Voluntary Services Specialist

Veterans Affairs, Veterans Health Administration • Baltimore, MD • 6h ago

Management & Administrative

Summary The Voluntary Services Specialist assists in all aspects of the development, coordination, and management of the Center for Development and Civic Engagement (CDCE) Office and is responsible for independent manage...

6h ago

Go to Apply

Unarmed Security Officer

Metro One Loss Prevention Services Group • Baltimore, MD • 6h ago

Management & Administrative

Job Description Unarmed Security Officer Have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you've been looking for! About Us: At M1 Global, we are reshaping the...

6h ago

Go to Apply

Customer Service Associate I

Dollar Tree • Baltimore, MD • 7h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

7h ago

Go to Apply

Control Account Manager

Leidos • Annapolis Junction, MD • 8h ago

Management & Administrative

Description The Opportunity Leidos has a new and exciting opportunity for a Control Account Manager in our Intel Sector's Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engi...

8h ago

Go to Apply

Cyber Operations Plans Analyst

Joint Activities • Fort Meade, MD • 9h ago

Management & Administrative

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must...

9h ago

Go to Apply

General Manufacturing Manager 1

Northrop Grumman • Baltimore, MD • 1d ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolut...

1d ago

Go to Apply

Administrative Assistant I

RES • Annapolis, MD • 1d ago

Management & Administrative

Description We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of bel...

1d ago

Go to Apply

Guest Service Agent (Part Time) - Hilton Garden Inn Bel Air

Hilton • Bel Air, MD • 1d ago

Management & Administrative

Starting Wage: $17.00/hour A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financia...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.