13868BRJob Description:U. S. Steel Tubular Products delivers high quality seamless pipe that powers America's energy and industrial backbone. Backed by more than a century of steelmaking and a culture of innovation, our team builds premium connections and partners with customers to tackle their toughest challenges, keeping energy and industry moving forward.
Position Summary:
The Customer Technical Service Engineer III serves as the technical liaison between U.?S. Steel production facilities and customers, with responsibility for the technical performance of OCTG products and materials delivered to customer locations.
This CTS position is based at a U.?S. Steel Tubular manufacturing facility and provides technical support through quality data analysis and metallurgical examination in response to customer inquiries and concerns. The role requires strong technical expertise, a customer-focused mindset, and the ability to collaborate cross-functionally to investigate, resolve, and prevent product-related issues.
The position emphasizes metallurgy, quality assurance, inspection, and design knowledge, along with hands-on investigation and effective communication with both internal and external stakeholders.
Responsibilities:
Serve as a technical liaison between U.?S. Steel manufacturing operations and customers regarding OCTG products and materials
Provide timely, professional, and technically sound responses to customer quality concerns, inquiries, and claims
Analyze quality data and perform metallurgical examinations to support investigations and root cause analysis
Develop a strong understanding of U.?S. Steel tubular products, applicable standards, and customer requirements
Conduct hands-on investigation of materials, including laboratory testing and product inspections
Collaborate cross-functionally with internal teams, including Quality, Design, Operations, Commercial, Accounting, and Legal
Coordinate with external laboratories, consultants, or service providers as needed to support investigations and remediation activities
Apply principles of metallurgy, inspection, quality assurance, and product design to support customer applications
Support resolution of customer claims through technical evaluation, documentation, and corrective action recommendations
Provide occasional technical training or informational sessions for customers
Maintain accurate documentation, reports, and data to support technical findings and leadership communication
Requirements:
Bachelor's degree in engineering
Familiarity with steelmaking processes and primary metals production
Hands-on experience working in a materials or metallurgical laboratory environment
Familiarity with non-destructive testing (NDT) methods
Strong organizational skills and attention to detail
Experience with data management and technical data analysis
Ability to clearly summarize and communicate technical concepts to leadership, engineers, and operations personnel
Knowledge of basic machining practices
Willingness and ability to travel up to 20%
Preferred requirements:
Bachelor's degree in Materials Science or Mechanical Engineering
Advanced experience in primary metals production or steel manufacturing
Level II NDT certification or higher
Demonstrated expertise in metallographic laboratory techniques and analysis
Strong hands-on laboratory engagement and investigative experience
Familiarity with drilling and completion operations in Oil & Gas applications
Experience leading data analysis and management initiatives within an engineering organization
Ability to work independently while managing multiple priorities and competing demands
Comfort presenting technical findings to diverse audiences, including customers and leadership
Demonstrated expertise in failure analysis and formal technical reporting
Adaptability to dynamic priorities and changing business needs
Proven ability to collaborate effectively with peers and manage external contractors outside of direct line management
Auto req ID:13868BRCompany:U. S. Steel Tubular Products, Inc. Posting Title:Customer Technical Service EngineerWork Location - City:Fairfield Company Overview:
Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:
Ethisphere's World's Most Ethical Companies® 2022, '23, '24
Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
Military Times' Best for Vets: Employers 2023, '24
Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary:
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results
