Strategic Account Coordinator

Impact Fire • Lynbrook, NY • 12h ago

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

Benefits of joining Academy Fire Life Safety

When you join Academy Fire you will receive:

Competitive compensation

Pay is on a weekly cycle, every Friday

Career Advancement Opportunities

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Exceptional guidance and support from our managers

Collaborative culture & environment

Opportunity to work alongside some of the best talent in the fire protection industry

The Strategic Account Coordinator plays a key role in supporting our largest customer accounts by strengthening the partnership between Academy Customer Account Teams and our Impact district offices. This position ensures seamless communication, timely resolution of escalations, and consistent service delivery across the organization.

This role is ideal for a strategic, detail-oriented professional with strong analytical and communication skills who enjoys building relationships and driving continuous improvement.

What You'll Do

Relationship Management & Customer Support

Build and maintain strong relationships with key customer account teams and Impact district offices

Serve as the primary point of contact for customer escalations and issue resolution

Proactively address conflicts and service challenges to ensure positive outcomes

Act as a trusted liaison between internal teams to support customer satisfaction

Reporting, Strategy & Performance

Analyze reporting related to key customer accounts, including aging paperwork, quotes, escalations, and process efficiency

Identify opportunities for improvement related to Impact district performance, redirects, communication, and workflow

Monitor performance against established KPIs and support accountability efforts

Develop and share scorecards, insights, and performance updates with stakeholders

Collaboration & Communication

Partner closely with Account Management, Operations, Finance, and district leadership

Clearly communicate expectations, timelines, and requirements across teams

Support alignment and continuous improvement initiatives through data-driven insights

What We're Looking For

Qualifications

Bachelor's degree in Business, Supply Chain Management, or a related field preferred

Experience in customer account management, vendor management, customer service, or a related role

Strong written and verbal communication skills

Analytical mindset with the ability to identify trends, risks, and improvement opportunities

Experience in the Fire and Life Safety industry is a plus, but not required

Key Competencies

High ethical standards and professional integrity

Customer-focused with a proactive and solution-oriented approach

Reliable, organized, and detail-oriented

Strong interpersonal skills with the ability to collaborate across teams

Ability to work independently and manage multiple priorities effectively

Why Join Academy Fire

Competitive compensation and benefits package

Opportunities for professional growth and career advancement

Collaborative, values-driven culture

Meaningful work supporting life safety and community protection

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Job Details

Pay Type Salary

Hiring Min Rate 60,000 USD

Hiring Max Rate 65,000 USD

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