Operations Manager

Amazon • Johnston, RI • 4h ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, RI, Johnston - 91,000.00 - 136,500.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Customer Service Specialist

Sherwin-Williams • Fall River, MA • 13h ago

Management & Administrative

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vaca...

13h ago

Go to Apply

Account Manager

Dodge Construction Network • Providence, RI • 1d ago

Management & Administrative

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers wil...

1d ago

Go to Apply

Seasonal Marketing Strategy, Manager

CVS Health • Woonsocket, RI • 1d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Summer Intern - Child Support - Southern Region - Case Management - Taunton location

State of Massachusetts • Taunton, MA • 1d ago

Management & Administrative

Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsib...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Johnston, RI • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Senior Agency Closing Officer (Remote-Eligible)

Capital One • Providence, RI • 1d ago

Management & Administrative

Senior Agency Closing Officer (Remote-Eligible) The Senior Agency Closing Officer will have a keen understanding of Agency requirements as it relates to closing loans, and a good understanding of crossover relationships...

1d ago

Go to Apply

Account Manager

Norstella • Providence, RI • 2d ago

Management & Administrative

Account Manager Company: Citeline Location: Remote, United States Date Posted: Mar 11, 2026 Employment Type: Full Time Job ID: R-1796 Description About Citeline: Citeline is one of the world's leading providers of data a...

2d ago

Go to Apply

Operations Manager, CDSR (Remote)

GovCIO • Providence, RI • 2d ago

Management & Administrative

Overview GovCIO is currently hiring for an Operations Manager for the Connected Device Support & Reconciliation team to provide direction and oversight of the Centralized Ordering program, End of Life efforts, and qu...

2d ago

Go to Apply

Manufacturing Engineering Manager

J&J Family of Companies • Raynham, MA • 2d ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

2d ago

Go to Apply

Administrative Assistant.

Sedgwick • Providence, RI • 2d ago

Management & Administrative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.