Customer Service Liaison

First Student • Chicago, IL • 2h ago

Provides customer services relating to locational needs around dispatching and communications. Ensures that good customer relations are maintained and customer complaints are resolved fairly and effectively. Works with either close supervision or under clearly defined procedures.

Expected Schedule: Monday through Friday, 9a start time

Payrate: Up to $23/hr

Major Responsibilities

Supports Dispatcher as back-up by overseeing routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.

Provides support through routing and communicates bus status with guardians and customers.

Provide customer service support through phone calls with guardians and customers.

Oversees bus arrival and departure situations.

Handles feedback and complaints from community.

Minimum Education or Certifications Required

High school diploma or equivalent.

Minimum Experience or Skills Required

Oral and written communication skills

Demonstrates is a self-starter

Time management skills

Ability to multi-task and work in a fast paced environment

Computer literacy, 10 Key, Microsoft Word, Excel preferred.

Physical Requirements and Working Conditions

Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Office or school bus yard environment.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others.

Apply today and get your career on the road with First Student!

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .

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