Lead CSR/Teller - University Heights, Evansville, IN - Full-Time

Fifth Third Bank, N.A. • Evansville, IN • 15h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

Lead CSR/Teller - University Heights, Evansville, IN - Full-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Evansville, Indiana 47712

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Inventory & Finance Intern

Amcor • Evansville, IN • 1w ago

Finance, Accounting & Banking

Job Description This role will gain exposure to both inventory and finance to develop, implement, and manage procedures and protocols. This intern will act as a valuable liaison between the inventory department and its m...

1w ago

Go to Apply

Revenue Tax Auditor

State of Indiana • Evansville, IN • 3w ago

Finance, Accounting & Banking

Revenue Tax Auditor Date Posted: Feb 19, 2026 Requisition ID: 473045 Location: Evansville, IN, US, 47715 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the...

3w ago

Go to Apply

Title Insurance Specialist

Fifth Third Bank, N.A. • Evansville, IN • 3w ago

Finance, Accounting & Banking

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Title Insurance Specialist i...

3w ago

Go to Apply

Team Member

Carrols Corporation • Evansville, IN • 6h ago

Retail & Hospitality

Burger King® Team Member Bring the flavor. Bring the fire. Bring yourself. Welcome to the Flame-Grilled Life At Burger King®, our Team Members are the face of the brand. You create great guest experiences by delivering q...

6h ago

Go to Apply

Team Member

Carrols Corporation • Evansville, IN • 6h ago

Retail & Hospitality

6h ago

Go to Apply

Construction Materials Technician

Actalent • Evansville, IN • 7h ago

Trucking & Construction

INDOT Earthworks Inspector Job Description We are seeking dedicated INDOT Earthworks Inspector for the Ohio River Bridge Project in Evansville, IN. This significant infrastructure initiative aims to improve safety, reduc...

7h ago

Go to Apply

Registered Nurse Surgery

Ascension Health • Evansville, IN • 14h ago

Hospital & Medical

Your future role at a glance Location: Evansville, IN Facility: Ascension St. Vincent - Surgicare Department/Specialty: SurgiCare Schedule: Full Time | Day shift, No Holidays/Weekend/Call Life at Ascension: Where purpose...

14h ago

Go to Apply

Diagnostic Medical Sonographer

Ascension Health • Evansville, IN • 21h ago

Hospital & Medical

Your future role at a glance Location: Evansville, IN Facility: Ascension St. Vincent Evansville Department/Specialty: Ultrasound Schedule: Full Time | Rotating Shift Life at Ascension: Where purpose meets opportunity As...

21h ago

Go to Apply

BMV Customer Service Representative

State of Indiana • Evansville, IN • 1d ago

Management & Administrative

BMV Customer Service Representative Date Posted: Mar 11, 2026 Requisition ID: 474129 Location: Evansville, IN, US, 47715 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest...

1d ago

Go to Apply

Supervisor Telecom Construction Underground

Ervin Cable • Henderson, KY • 1d ago

Trucking & Construction

Discover a more connected career A successful Supervisor Telecom Construction Underground shall be responsible for oversight of one or more underground telecommunication construction crews; responsible for ensuring that...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.