The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.
This is a full-time position and reports directly to the Director, Regional Sales.
Preferred Location
This a remote, home-office based role, and candidates must be located in the Continental United States.
Travel Requirements
A willingness to travel as needed for face-to-face meetings with accounts is required for this position.
Essential Functions
Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfaction
Develop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retention
Develop relationships with existing clients that allow the Account Manager to uncover potential customer dissatisfaction early
Overcome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value selling
Serve as the primary point of contact for clients, addressing their inquiries, resolving issues and drive value
Collaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needs
Act as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experience
Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
Attain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios
Follow SOPs for all account interactions within standard CRM systems and other tools
Ensure that you take advantage of all job, product, and industry-related training opportunities
Overall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts
Education Requirement
Bachelor's degree in a related field and/or equivalent education and work experience.
Required Experience, Knowledge and Skills
3+ years of relevant sales experience
Proficiency with standard desktop applications (Word, Excel, PowerPoint)
Ability to quickly learn and apply SaaS products
Basic knowledge of the construction industry or the ability to learn it quickly
High level of personal integrity with strong ownership of outcomes
Excellent written and verbal communication skills
Strong relationship-building and client-centric approach
Ability to coach customers on best practices and identify pain points and solutions
Empathetic, small-business growth mindset with the ability to identify meaningful customer opportunities
Strong skills in collaboration, organization, problem-solving, decision-making, time management, and professional presentation
Preferred Experience, Knowledge and Skills
Working in a SaaS-based environment
Previous CRM or order management experience
About Dodge Construction Network
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
Salary Disclosure
Annual Base Salary range: $60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE!
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the?future require sponsorship for employment visa status.
A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.
Reasonable Accommodation
Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email? recruiting@construction.com .
Equal Employment Opportunity Statement
Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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