Administrative Program Specialist A
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Administrative Program Specialist A
Salary
$3,127.00 - $6,136.00 Monthly
Location
Baton Rouge, LA
Job Type
Classified
Job Number
OTS 040226F ERG
Department
Division of Administration-Office of Technology Services
Opening Date
04/02/2026
Closing Date
4/9/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of AS-613. This position is located in the Production Support Services Section. Req. 219080
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The incumbent of this position assists with the administrative functions of the Office of Technology Production Support Services (OTS-PSS). Supervision is received by broad review from an IT Statewide Administrator and work is performed with a high degree of independence and initiative. Verbal and written communications skills are required as well as considerable knowledge of state policies, laws, rules and regulations. The incumbent is responsible for overseeing administrative functions for OTS-PSS, such as human resources functions, payroll, safety management, property, and training. Incumbent is responsible for mail operations, file maintenance, supply inventory, serving as office receptionist, and other administrative support functions. The position may require learning terminology and/or specific additional job skills that align with the section the position is in support of. The incumbent also works on special projects as required.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
-Accepting Direction: The ability to be open and willing to follow guidance or instructions.
-Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
-Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
Overseeing the state's capital construction program
Working to provide state and federal grants for community development
Development of the state budget
Providing technology services
Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Minimum Qualifications
Three years of experience in administrative services; OR
Six years of full-time work experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168090) .
Job Duties and Other Information
Job Duties:
Acts as an OTS Representative/Liaison to Human Resource Management and PSS' 75+ Staff (Directors, Managers, Supervisors and all remaining IT personnel). Process Personnel Actions. Maintains confidential personnel files. In this capacity, performs the following duties:
1) Receives, interprets and distributes to management all Civil Service, DOA, and OTS policies and procedures relative to human resources matters. Responsible for distribution of pertinent information to all employees.
2) Processes all personnel transactions in accordance with DOA Employee Administration, Human Resources and OTS rules and regulations. Reviews all personnel action requests submitted thru the chain of command to ensure their compliance with DOA Employee Administration, DOA Human Resources, Civil Service and OTS rules and regulations. Monitors the status and follows up on all personnel action requests.
3) Serves as the personnel liaison to employees by answering any questions concerning personnel matters and providing assistance in completing change forms for any @type of insurance and submitting it to DOA Employee Administration group or Human Resources office for processing. Assists employees with employment problems and ensures that the agency is in compliance with Civil Service, DOA and other state/federal employment rules and regulations.
4) Prepares, maintains and provides management with a position log, specifies current status of all positions by position number, job title, and current incumbent and funding status.
5) Monitors employee performance evaluation system (PES) are completed in an accurate and timely manner to ensure compliance with DOA HR and Civil Service Rules. Advises management of any approaching deadlines that have not yet been met.
6) Works with the Director and the supervisory chain of command in addressing unique personnel problems and offers suggestions, solutions and possible courses of action in the resolution of such problems.
7) Ensures vacancy announcements, Civil Service circulars and all other pertinent materials are distributed for review by employees in all units of the organization. Assists employees, when requested, in applying for vacant positions or in obtaining additional information from Civil Service and/or other sources.
8) Coordinates the hiring of new employees and conducts orientation relating to OTS safety and procedures. Also, coordinates the accurate completion of Exit Checklist for employees that are terminating or transferring; completes the necessary forms required by DOA/OTS/Louisiana Workforce Commission.
9) Assist OTS management in ensuring that job descriptions are current and reflect actual job functions and duties.
10) Maintains proficiency in usage of all applications and software as needed for the duties of this position. Completes and maintains proficiency in all OHR functions that may be required for this position.
Responsible for all payroll related activities. Enters data into the online LaGov HCM Payroll System for all attendance and leave usage for the PSS section and possibly other areas of OTS. Payroll Time Administrator - calculates, keys, audits and monitors, all aspects of the payroll system in regards to the PSS section and possibly other areas of OTS. May act as backup payroll time administrator for other OTS sections as needed.
Responsible for coordinating the availability of supplies, equipment and services. This includes the related activities listed below:
1) May serve as IT section coordinator with End User Computing to report problems, monitor problem resolution, and arrange services, such as user id requests and revocations, IT equipment changes, etc.
2) May act as liaison to Buildings and Grounds. Contacts Buildings and Grounds for any maintenance or repair that is required within the office. Also, requests and tracks card access to the building.
Answers telephone calls, and welcomes visitors related to the most sensitive and confidential matters and determines appropriate action to be taken. Handle the daily mail and route to appropriate departments. Handle incoming/outgoing documents and route to appropriate internal sections in OTS, other state governmental offices and vendors, etc. Image documents and files as necessary. Help create and maintain OTS documents per request of high OTS executives.
Handle safety related matters. This function may encompass a formal safety/training/risk management program for planning, organizing, monitoring and evaluating activities.
Performs all other tasks, special projects, analysis, studies, and plans as directed. May act as primary for any of the above mentioned job duties for OTS and/or backup for other OTS sections as needed.
Position-Specific Details:
Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applicants qualifying based on college training or receipt of a bachelor's degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.
For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: Erica.Gay@la.gov
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
I resist direction, ignore feedback, and need reminders to complete tasks.
I follow direction with reminders and often need clarification or support.
I follow direction reliably, adjust to feedback, and complete tasks on time.
I adapt quickly, follow through, and help others adjust as needed.
02
ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
04
FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
MAJ: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
I make timely, well-reasoned decisions by using available information, @context, and trade-offs.
I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
06
MAJ: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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