Client Services Advocate 2026-00735
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Client Services Advocate 2026-00735
Salary
$24.78 Hourly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-00735
Department
Military Department
Division
Military Department
Opening Date
03/11/2026
Closing Date
Continuous
FLSA
Non-Exempt
Job Classification
SOVS07
Description
Benefits
Questions
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Make a meaningful impact by helping those who have served our country access the benefits they have earned. In this role, you will guide Veterans and their dependents through the process of understanding and securing state and federal benefits. By assessing eligibility, explaining available programs, and assisting with applications and claims, you will serve as a trusted resource and advocate, helping Veterans connect with the support and opportunities they deserve.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Human Resource Contact: Molly Skala /molly.skala@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation.
Investigate and conduct interviews, assist in the preparation and follow-up of the applications for state and federal benefits, review and file claims for veterans' benefits, and follow MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions.
Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups.
Attends meetings and other activities of Veterans Service Organizations as assigned.
Discusses the efforts of the Wyoming Veterans Commission.
Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers.
Develops and executes a working plan/schedule for the expenditure of state funds that supports travel.
Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly.
Complete all monthly ADMIN reports in a timely fashion.
Must be able to travel within the State and out of State 50% of the time.
Must be able to work occasional evenings or weekends as needed.
Qualifications
PREFERENCES:
Preference will be given to applicants with a Bachelor's degree and experience working with clients in an office setting.
KNOWLEDGE:
Knowledge of State and Federal veterans benefits, programs, and services.
Knowledge of services, counseling, and advocacy.
Knowledge of public speaking and public affairs experience.
Knowledge of interviewing and counseling.
Knowledge of computers, computer databases, and word processing systems.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Social Services)
Experience:
0-1 year of progressive work experience (typically in Victim or Client Services)
OR
Education & Experience Substitution:
3-4 years of progressive work experience (typically in Victim or Client Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
Must be able to sit for long periods.
Must be able to lift 25 pounds.
NOTES:
FLSA: Non-exempt
Please attach a DD214 with your application to be eligible for Veteran's points.
Supplemental Information
007 - Wyoming Military Department - Veterans Commission
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
