System Support Manager

Rutgers The State University • New Brunswick, NJ • 1h ago

Position DetailsPosition InformationRecruitment/Posting Title System Support Manager Job Category Staff & Executive - Information Technology Department UFA University Procurement Ser OverviewRutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Finance and Administration (UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university's financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers' standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/ Posting SummaryRutgers, The State University of New Jersey, is seeking a System Support Manager UFA University Procurement. This position is responsible for overseeing the day-to-day production support, configuration, and operational tasks of the Jaggaer procurement system, also known as RU-Marketplace. This position reports to the Director of Systems, Operations, and Support. This role manages a team of staff consisting of employees and student workers and serves as the primary owner of system support operations, ensuring system performance and reliability, performing system enhancements, and managing issue resolution. The position leads and coordinates production support activities, including workflow configuration, rule management, integration monitoring, and incident response. Acting as the primary liaison between business stakeholders, IT, and the Jaggaer vendor, the System Support Manager ensures timely resolution of system issues, manages system changes, and supports continuous improvement initiatives. Among the key duties of this position are the following:- Manages the Procurement System (Jaggaer), including system performance, functionality, configuration, user access, patches and upgrades, and integration with the Oracle Financial System.- Leads the development and ongoing maintenance of system configuration, business rules, workflows, queues, forms, and reports.- Ensures all system patches for the Procurement and Financial systems are fully tested through structured planning and execution prior to deployment.- Leads and supports initiatives to improve efficiency and effectiveness of operational procurement processes, enabling corresponding enhancements within the Procurement System.- Identifies, proposes, develops, and implements new system solutions to drive process improvements and support policy enforcement.- Manages help-desk tickets related to system support, ensuring timely and effective responses.- Conducts ongoing system assessments and health checks to evaluate business operations readiness and gaps and develops mitigation and improvement plans.- Supports the established operational and engagement model that enables effective management of people, processes, and risks, and promotes access to knowledge that may drive continuous improvement.- Manages the System Support team to deliver system support to ou

Similar Jobs

Customer Service Associate - Temporary

Walgreens • Manalapan, NJ • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Newark, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Area Customer Service Coordinator

Ricoh Americas Corporation • Princeton, NJ • 1h ago

Management & Administrative

Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will enc...

1h ago

Go to Apply

Customer Service Representative

Conduent • Newark, NJ • 1h ago

Management & Administrative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of...

1h ago

Go to Apply

Warehouse Office Assistant

System One • Parlin, NJ • 6h ago

Management & Administrative

Warehouse Customer Service - AR/AP Job Information: Located in Parlin, NJ Company distributes industrial replacement parts. Parts are customize rubber belts, straps and harnesses, bearings, rollers, etc. which are used o...

6h ago

Go to Apply

Territory Account Manager

EquipmentShare • South Plainfield, NJ • 7h ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

7h ago

Go to Apply

Inside Account Manager - Federal

SHI • Somerset, NJ • 7h ago

Management & Administrative

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and servi...

7h ago

Go to Apply

Talent Acquisition Partner (Contractor)

Colgate-Palmolive • Piscataway, NJ • 7h ago

Management & Administrative

No Relocation Assistance Offered Job Number #172091 - New York, New York, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care...

7h ago

Go to Apply

Armed Security Officer - NJ

HANA INDUSTRIES • Colts Neck, NJ • 9h ago

Management & Administrative

Armed Security Officer - NJ COLTS NECK, NJ ( http://maps.google.com/maps?q=201+ROUTE+34+S.+BLDG.+C-68+COLTS+NECK+NJ+USA+07722 ) Apply Description Hana, We Don't Just Provide Security - We Protect What Protects Us Every p...

9h ago

Go to Apply

Digital Marketing Manager

Audiology Services Company • Somerset, NJ • 15h ago

Management & Administrative

Overview Department: MarketingHybrid: 2 days a week in Somerset, NJ office HearingLife is part of the Demant Group, a global leader in hearing healthcare and technology with over 115 years of history. As one of the world...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.