IT LEAD - INFRASTRUCTURE
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IT LEAD - INFRASTRUCTURE
Salary
$3,633.00 - $3,911.25 Biweekly
Location
1205 Dart
Job Type
Full Time
Job Number
38396
Department
Houston Information Technology Services
Division
HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS)
Opening Date
03/11/2026
Closing Date
3/25/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT LEAD - INFRASTRUCTURE
Posting Number: 38396
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES (EIS)
Reporting Location: 1205 Dart St. Houston, TX 77007
Workdays & Hours: Monday-Friday 8:00 AM to 5:00 PM
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The IT Lead serves as the senior technical resource for the Houston Fire Department, overseeing daily IT operations, supporting mission-critical public safety systems, and ensuring the reliability, security, and performance of technology used by fire stations, dispatch centers, emergency response teams, and administrative staff. This role provides hands-on technical leadership, mentors IT staff, and collaborates closely with command staff to align technology solutions with operational needs.
RESPONSIBILITIES:
Provide day-to-day technical leadership for the HFD IT team, including prioritizing tasks, assigning work, and overseeing project execution.
Maintain high availability and performance of mission-critical systems including MDC/CAD (Computer-Aided Dispatch/MDC tablets), EMS (Emergency Medical Services/EMS tablets), APAA (Apex Personnel Accountability/tablets) PC/tablet equipment.
Manage computer systems across fire stations, training facilities, and administrative buildings, including all office based and mobile PCs.
Oversee incident response for IT outages for MDC, EMS and APAA tablets, ensuring rapid and coordinated resolution.
Collaborate with fire command staff, dispatch leadership, and HITS IT teams to support technology initiatives and ensure alignment with city standards.
Lead and participate in technology modernization efforts, including cloud migrations, hardware upgrades, system integrations and PC Refresh initiatives.
Develop and maintain documentation for systems, processes, and configurations.
Mentor junior IT staff and participate in performance feedback and training plans.
Coordinate with vendors, service providers, and public safety technology partners as needed.
Participate in on-call rotation to support 24/7 public safety operations.
Reports to the IT Manager - Infrastructure (Compute)
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse.
Participation in emergency response events, disasters and departmental weather activations is required.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.
EXPERIENCE
At least six (6) years of technology experience supporting IT infrastructure including networks, security, and hardware.
System-specific technical certifications will often be required.
System-specific technical certifications may be considered for substitution for 1 year of experience.
A Master's degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.
LICENSE/CERTIFICATIONS PREFERED:
CompTIA A+
MCDST
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Preference will be given to candidates with the following skillsets:
Experience supporting 24/7 operational environments or emergency response organizations.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION- NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 30
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your education?
High School Diploma/GED
Associate Degre
Bachelor's Degree
Master's Degree or Beyond
None of the Above
03
How many years of experience do you have supporting IT Infrastructure including hardware, network, applications, and IT support tools?
Less than 3 years of experience
3 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no experience
04
How many years' experiences do you have leading IT teams?
Less than 2 years of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I have no experience
05
How many years of experience do you have working in a public safety environment?
Less than 2 years of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I have no experience
06
How many years of experience do you have working with Intune?
Less than 2 years of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
I have no experience
07
Please briefly describe in support a mixed hardware environment. What PCs did you support and describe your setup and deployment process.
08
Are you willing to be a part of an on-call rotation?
Yes
No
09
Are you willing to support after-hours emergency calls on weekends and holidays?
Yes
No
10
Which certification(s) have you held (expired or current)? Check all that apply.
CompTIA A+
MCDST
CCNP
CCNA
None of the above
11
Are you a current COH employee?
Yes
No
12
Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application)
Required Question
