Customer Service Manager

AMERICAN PACKAGING CORPORATION • Columbus, WI • 1h ago

JOB REQUIREMENTS: Apply Description At American Packaging Corporation (APC), you\'ll find the packaging career you\'ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC\'s longstanding success is fueled from the inside out. We\'re constantly seeking to improve our internal operations and were named a \"Best of the Best\" in the Best workplaces in the America\'s awards for 12 years in a row. It\'s how and why we engage the best and brightest talent to continue propelling our shared success into the future. LOCATION: Columbus, WI SUMMARY: Directs and coordinates customer service activities for the Assigned COE. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Manager Customer Service function. Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees Communicating job expectations Planning, monitoring and reviewing job contributions Enforcing policies and procedures Manage customer service issues, including terms of sale. Monitors inventory so aged material can be shipped or pre-billed Provides input for Customer Service Representative performance reviews. Manages Expedited freight Solve problems, analyze situations/behaviors and prioritize responsibilities. Handle complex and escalated customer service issues and follows through to resolution. Improving customer service experience, created engaged customers and facilitate organic growth. Corresponds with company sales force as needed to address customer issues. Provides training for the Customer Service Representative Positions and updates training documents as appropriate. Contacts other departments and locations within the organization to obtain and provide information. Prepares reports as per customer needs and requests. Monitor accuracy of reporting and data base information Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting. Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result. Any other assigned responsibilities. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty... For full info follow application link. Allqualifiedapplicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5B374078EE89465E

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