Customer Service Representative

Aerotek • Independence, KY • 2h ago

Job Title: Customer Service Representative Job Description

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our warehouse team. The Customer Service Representative will serve as the primary point of contact for customers, ensuring timely and accurate communication regarding orders, shipments, inventory, and returns. This role requires strong communication skills, problem-solving abilities, and a commitment to providing excellent service in a fast-paced warehouse environment.

Responsibilities

Respond to customer inquiries via phone, email, or internal systems regarding order status, delivery schedules, and product availability.

Coordinate with warehouse staff to ensure accurate and timely order fulfillment.

Process orders, returns, and exchanges in the warehouse management system (WMS).

Investigate and resolve customer complaints or issues related to shipping, damaged goods, or inventory discrepancies.

Maintain accurate records of customer interactions and transactions.

Collaborate with logistics, inventory, and shipping teams to ensure smooth operations.

Monitor and track shipments to ensure on-time delivery.

Generate reports and provide updates to customers and internal teams as needed.

Essential Skills

High school diploma or equivalent; associate degree preferred.

1-2 years of customer service experience, preferably in a warehouse or logistics environment.

Familiarity with warehouse management systems (WMS) and Microsoft Office Suite.

Strong communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced setting.

Problem-solving mindset and attention to detail.

Additional Skills & Qualifications

Customer service

Data entry

Customer support

Microsoft Office

Why Work Here?

Join a dynamic and supportive team where your contributions are valued. Enjoy opportunities for growth and development within a fast-paced and engaging work environment.

Work Environment

The work environment is fast-paced and requires collaboration with various teams within the warehouse. The role involves using warehouse management systems and the Microsoft Office Suite, with an emphasis on effective communication and attention to detail.

Job Type & Location

This is a Contract position based out of Independence, KY.

Pay and Benefits

The pay range for this position is $24.40 - $26.90/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Independence,KY.

Application Deadline

This position is anticipated to close on Mar 25, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Aerotek

Go to Apply

Share this job

Similar Jobs

Senior Account Manager

Southern Graphic Systems, LLC • Cincinnati, OH • 8h ago

Management & Administrative

Description Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is a division of Marks, part of the Propelis Group....

8h ago

Go to Apply

Administrative Assistant

Robert Half • Blue Ash, OH • 8h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join our team in Blue Ash, Ohio, on a contract basis. This role involves providing essential support to ensure smooth office operations and ass...

8h ago

Go to Apply

Administrative Assistant

Robert Half • Blue Ash, OH • 8h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Blue Ash, Ohio. This role offers an exciting opportunity to contribute to the daily operations of an organ...

8h ago

Go to Apply

ADMINISTRATIVE SPECIALIST (NON-COMPETITIVE)

City of Cincinnati • Cincinnati, OH • 8h ago

Management & Administrative

ADMINISTRATIVE SPECIALIST (NON-COMPETITIVE) Print ( https://www.governmentjobs.com/careers/cincinnati/jobs/newprint/5265586 ) Apply ? ADMINISTRATIVE SPECIALIST (NON-COMPETITIVE) Salary $70,370.40 - $94,571.93 Annually Lo...

8h ago

Go to Apply

Inventory Analyst II

Jabil • Florence, KY • 8h ago

Management & Administrative

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a va...

8h ago

Go to Apply

Logistics Customer Service Representative

Nucor Corporation • Cincinnati, OH • 8h ago

Management & Administrative

Job Details Division: Nucor Logistics Group Location: Cincinnati, OH, United States Other Available Locations: About Us: Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our...

8h ago

Go to Apply

Associate Replenishment Analyst

Smithfield Packaged Meats Corp • Cincinnati, OH • 9h ago

Management & Administrative

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a...

9h ago

Go to Apply

Manager - GenAI Full Stack Developer

Deloitte • Cincinnati, OH • 1d ago

Management & Administrative

Deloitte professionals help organizations navigate business risks and opportunities across financial, operational, information technology (IT), and regulatory areas. In this Manager role, you will lead teams delivering e...

1d ago

Go to Apply

Oracle Cloud Supply Chain Manager -

Deloitte • Cincinnati, OH • 1d ago

Management & Administrative

Today's chief financial officers (CFOs) and financial executives are being asked to improve business performance and shareholder value, along with operational effectiveness and efficiency. Deloitte Oracle Cloud Supply Ch...

1d ago

Go to Apply

Depositor Services Processing & Support Specialist I M-F 8:30am-5pm

Fifth Third Bank, N.A. • Cincinnati, OH • 1d ago

Management & Administrative

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs entry level duties relat...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.