Within this role, the New Hotel Openings Director will direct and lead the cross-functional opening team in all activities on each hotel. This includes directing and managing relationships with Owners, Developers, Consultants, Hotel Services, Hotel Performance Support, Pre-opening Teams and Operations to ensure the success of IHG hotels in AMER. The role also ensures compliance with quality and operational standards upon opening, as well as ensuring the implementation of the Sales & Marketing ramp-up plans to drive excellent revenue performance and guest experiences upon opening.
Key Metrics: Oversees program implementations and process improvements associated with new hotel openings and evolving franchise business initiatives. Ensures efforts are orchestrated across multiple functions globally to establish common goals, leverage best practices, create and nurture communication and establish process consistency. Provides strategic oversight and consultation on process improvement, research, and initiatives that impact the franchise relationship.
Your day to day
Establish and maintain AMER's Luxury, Lifestyle, Managed program focused on streamlining process steps and providing world class NHOP service deliverables to owners/operators.
Evaluate franchise and internal data from post opening programs to identify and implement improvements to existing processes/programs and identify opportunities for new initiatives (e.g. training delivery, renovations, recognition, NHOP tools and applications).
Develop and administer strategy for systems, applications and tools that support franchise programs both for internal employees and external hotel users.
Collaborate with centers of excellence regions and technology owners to establish global strategy for company managed and franchise operations information tracking and reporting.
Provide thought leadership on strategic direction of franchise programs and development of long-term business solutions to support delivery and execution.
Act as an advisor to department managers to help meet established schedules and goals and provide information that will assist in improving their team's part in the overall program(s).
Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.
Offer consulting expertise to hotels joining the IHG System, emphasizing the importance of compliance of all brand standards in order to ensure the guest satisfaction from the first day of operations.
Offer consulting expertise to hotels joining the IHG System, emphasizing the importance of pre-sales and marketing activities in order to drive occupancy in the first year of the hotel.
What we need from you
Bachelors or Master's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
10+ years progressive work related experience in hotel operations, project management and business integration preferred as well as 5 to 7 years managing significant complex projects with demonstrated proficiency in multiple disciplines, including performance measurement, process/program redesign, change management, and technology solutions design/implementation.
Demonstrated knowledge and experience in strategic planning, process consulting, and multi-tier business plan design and implementation.
Demonstrated analytical and conceptual skills in developing efficient and effective solutions to diverse and complex business problems.
Demonstrated effective verbal and written communication skills with the ability to take highly complex information and present to all levels of management, staff, clients and vendors.
Excellent consulting and interpersonal skills.
Demonstrated understanding of diverse company policies, products, markets, processes, platforms, hotel operations and technology applications as well as a strong understanding of business principles and practices.
Demonstrated management experience in organizing, planning and executing large-scale projects, as well as experience managing multiple projects.
Travel - 40%
Location - Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $149,000.00 to $195,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
LI-YM1
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
