Acute Care Transport, Lead

Emory Healthcare/Emory University • Atlanta, GA • 2h ago

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all @types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, and leadership programs

And more

Description

The Acute Care Transport Coordination Lead oversees daily patient transport operations and supports the onboarding and training of new team members. Acting as a shift lead, this role ensures transport requests are managed efficiently, resources are optimized, and team members maintain high performance standards.

The Lead works closely with Capacity Command Center teams, EMS personnel, and healthcare providers to facilitate timely and coordinated patient transfers. This role requires strong leadership, operational awareness, and problem-solving skills to maintain efficient transport operations while supporting high-quality patient care.

RESPONSIBILITIES

Shift Supervision

Oversee daily transport operations, ensuring requests are prioritized and completed efficiently.

Monitor team performance and address operational issues in real time to maintain service quality and operational excellence.

Ensure compliance with local, state, and federal regulations as well as organizational policies and procedures.

Serve as the primary point of contact for escalations, urgent transport needs, and operational challenges.

Training and Development

Coordinate and lead onboarding and training for new employees, ensuring comprehensive understanding of protocols, systems, and operational procedures.

Conduct regular skills assessments and provide feedback to support professional development and continuous improvement.

Collaborate with leadership and quality improvement teams to develop and update training materials and operational resources.

Transport Coordination

Manage incoming patient transport requests and ensure optimal utilization of vehicles and EMS personnel.

Collaborate with Capacity Command Center teams, healthcare providers, and EMS crews to coordinate efficient patient transfers.

Maintain accurate documentation of transport activities and operational metrics.

Assist with preparation of performance and operational reports.

MINIMUM QUALIFICATIONS

Education

High school diploma or equivalent required.

Experience

Demonstrated experience in Emergency Medical Services (EMS) or healthcare operations coordination required.

Licensure / Certification

Basic Life Support (BLS) certification required.

Preferred Qualifications

Education

Associate's or Bachelor's degree in Emergency Medical Services (EMS) or a related field preferred.

Experience

Prior leadership, supervisory, or training experience preferred.

Licensure / Certification

National Registry Emergency Medical Technician (NREMT) certification preferred.

Georgia Emergency Medical Technician (EMT) license preferred.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

Division Emory Healthcare Inc.

Campus Location Atlanta, GA, 30345

Campus Location US-GA-Atlanta

Department EHI Transport Dispatch

Job Type Regular Full-Time

Job Number 161533

Job Category Clerical & Administrative

Schedule Other

Standard Hours 40 Hours

Hourly Minimum USD $37.44/Hr.

Hourly Midpoint USD $45.62/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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