Customer Service Representative

Tennant Company • Eden Prairie, MN • 8h ago

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

This role is eligible for a $2,000 sign-on bonus

GENERAL RESPONSIBILITIES:

Manage a high volume of incoming phone and electronic requests for part orders, service requests, and product information from internal and external customers in an accurate and efficient manner.

Provide customer support primarily through incoming phone calls, with additional responsibilities that may include email and/or online chat support.

Field requests from a diverse customer base to include government, end-users, distributors, nationwide Fortune 500 busiensses, internal sales and service representatives

Communicate and follow through with internal and external customers with a focus on urgency, documentation, quality and customer satisfaction

Understand Tennant products and service to expertly advise customer of all required purchase order information

Adhere to all documented procedures related to orders, quotes and service inquiries

Effectively own and manage daily open orders, billing blocks, and service notification reports

Effectively resolve customer inquiries, quote, order and general requests, while balancing customer and company needs, including:

Electronic requests for W9, SDS, POD, certificates of insurance, part identification and vendor information requests

Status of part and service orders, shipment tracking information, back orders, purchase order confirmations

Navigating and troubleshooting all inquiries submitted through company online purchasing website

Partner within Customer Service teams to build effective relationships with other internal departments to include Sales, Service, Supply Chain, Logistics, Engineering, Marketing and Legal

REQUIRED EXPERIENCE & EDUCATION:

High school diploma or equivalent

0-2 years experience in a customer contact center environment preferred

SAP and/or FSM ERP systems and Cisco soft phone experience preferred

Excellent keyboard skills, particularly adept at multitasking while engaging with customers over the phone

Intermediate PC and PC applications skills (Microsoft)

Proficiency with Microsoft Outlook

Experience working in a multi-application and dual monitor environment

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:

Excellent attendance and punctuality

Customer Advocacy:

Garners information from customers to identify their needs

Addresses customers inquiry by involving appropriate resources

Provides detailed information concerning customer inquiries and requests

Responds effectively to the needs of a diverse customer base, while providing exemplary customer service

Communication and Execution:

Listens, communicates clearly, concisely and professionally

Writes with accuracy, simplicity and professionalism

Ensures work is completed according to department guidelines and expectations

Demonstates strong self-accountability through execution of policies and procedures

Data Management:

Actively and efficiently processes all customer inquiries and requests, with a strong attention to detail

Consistent follow up on open inquiries to ensure timely resolution

Documentation of all customer impacting information relating to inquiries and requests

Problem Analysis and Resolution

Uses strong problem solving and critical thinking skills to ensure the needs of the customers are fulfilled

Utilize the tools, resources and processes acquired in new hire training to resolve customer related requests

Understands when to engage second tier support to efficiently and effectively resolve time sensitive customer needs

Demonstrates prioritization skills in order to accommodate emerging needs, able to adapt approach as business requirements change

Competitive base salary commensurate with experience: $35,900 - $53,800 . The starting hourly rate for the position is $20/hr.

Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits

Benefits = A comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits!

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

Similar Jobs

Office & Admin Specialist Int / Unit Coordinator

State of Minnesota • Anoka, MN • 1h ago

Management & Administrative

Working Title: Unit Coordinator Job Class: Office and Administrative Specialist, Intermediate Agency: Direct Care and Treatment Job ID : 92744 Location : Anoka Telework Eligible : No Full/Part Time : Full-Time Regular/Te...

1h ago

Go to Apply

Business Operations Support Specialist - Management Analyst 2

State of Minnesota • Saint Paul, MN • 1h ago

Management & Administrative

Working Title: Business Operations Support Specialist Job Class: Management Analyst 2 Agency: Department of Employment and Economic Development Job ID : 92701 Location : St. Paul Telework Eligible : No Full/Part Time : F...

1h ago

Go to Apply

Client Services Manager- Minneapolis, MN

Compass Group, North America • Minneapolis, MN • 3h ago

Management & Administrative

Canteen One Starting pay: 65,000.00- 72,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States....

3h ago

Go to Apply

Sr Account Manager

Sinch • Saint Paul, MN • 8h ago

Management & Administrative

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engagi...

8h ago

Go to Apply

Administrative Assistant.

Sedgwick • Saint Paul, MN • 9h ago

Management & Administrative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

9h ago

Go to Apply

Senior Admin Assistant - Dairy & Frozen

Target • Minneapolis, MN • 9h ago

Management & Administrative

The pay range per hour is $24.28 - $43.75 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addi...

9h ago

Go to Apply

Sr Admin Assistant - Strategy Activation

Target • Minneapolis, MN • 9h ago

Management & Administrative

9h ago

Go to Apply

Embedded Administrative Assistant II

Ulteig Engineers • Saint Louis Park, MN • 9h ago

Management & Administrative

Description The Opportunity Ulteig has an outstanding opportunity for an Administrative Assistant II. This role is critical to supporting our leadership team and ensuring efficient daytoday operations. Based onsite at a...

9h ago

Go to Apply

Senior Administrative Assistant

RBC • Minneapolis, MN • 9h ago

Management & Administrative

Job Description What is the opportunity? We are seeking a highly organized, detail-oriented, and proactive Executive Assistant to support the Chief Compliance Officer (CCO) and the broader Compliance department within th...

9h ago

Go to Apply

Sr. Customer Service Representative - Account Manager

Wolters Kluwer • Victoria, MN • 9h ago

Management & Administrative

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.