Quality Manager

Smurfit Westrock • Pleasant Prairie, WI • 1h ago

Quality Manager - Pleasant Prairie, WI

The Opportunity:

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and Smurfit WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact Smurfit WestRock:

Review, approve, and execute facility and corporate standard operating procedures for site implementation

Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits

Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements

Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions

Work closely with production managers to maximize product quality and reliability and minimize cost

Track, analyze, and lead initiatives for all internal quality and customer complaint issues

Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required

Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable

Execute facility improvement initiatives as determined from performance data

Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized

Provide tools and training for quality management and quality improvement to the facility staff.

What you need to succeed:

High School diploma or G.E.D., Bachelor\u2019s degree preferred

3+ years of manufacturing experience\u202Fin a quality leadership role.

3 years of experience in production supervisory role.

Well-versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC)

Demonstrate strong communication and interpersonal skills\u202Fto engage and inspire others to comply with quality standards.

Proven track record of problem-solving.

Thorough knowledge of quality standards and methodologies.

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