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Customer Service Representative

TEKsystems • Fredericksburg, VA • 4d ago

Customer Service Representative - Remote (6-Month Contract)

Workplace Type: 100% Remote

Location: Must reside in Eastern Standard Time (EST)

Pay: $18.50/hr

Schedule: Shifts between 7:00 AM - 6:30 PM EST (holiday work required)

Job Description

We are looking for Customer Service Representatives to support a residential services team during their busiest season. This role handles a high volume of inbound calls, providing support for products, service needs, billing questions, transactions, and general troubleshooting. Representatives must stay positive, professional, and patient while managing upset or frustrated customers.

This is a remote, 6-month contract with potential (but not guaranteed) conversion based on performance and business needs.

What You'll Be Doing

Handle a large volume of inbound calls in a fast-paced environment

Assist customers with product questions, service needs, billing, and account issues

Troubleshoot problems in real time and provide accurate information

De-escalate difficult calls involving outages, delays, or urgent service needs

Perform data entry and maintain accurate customer records

Demonstrate professionalism, accountability, and strong schedule adherence in a remote environment

Required Skills

Previous customer service experience

High-volume call center experience

Strong data entry and documentation skills

Excellent communication, active listening, and empathy

Ability to stay calm and positive during difficult calls

Must be located in EST timezone

Must be able to hard-wire via ethernet (wired internet required)

Nice to Have

Bilingual (Spanish)

Experience in customer service call center teams

Familiarity with Office 365 and basic office equipment

Work Environment

100% Remote

Productivity monitored by a dedicated performance team (time in queue, call status, adherence, etc.)

Equipment provided:

Laptop

Two monitors

Headset

Docking station

Credit card keypad

Candidates can test internet speed using: https://www.speedtest.net/

Why This Role?

Overtime available (Saturday mornings & extended shifts)

High performers may be considered for full-time conversion if openings exist

Rehire-friendly employer for agents who performed well in past seasons

Stable schedule during busy season (September-March)

Placement Details

Type: Contract

Duration: 6 months

Pay Rate: $18.50/hr

Bill Rate: $29.16

OT Multiplier: 1.5x

Burden: 18.5%

Benefits (If Eligible)

Medical, dental, vision

Accident, Critical Illness, Hospital plans

401(k) - pre-tax & Roth

Voluntary Life & AD&D

Short & long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave options (varies by assignment)

Job Type & Location

This is a Contract position based out of FREDERICKSBURG, VA.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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