Teller

Glacier Bank • Columbia Falls, MT • 1d ago

About The Role Do you enjoy customer service? Then come join the amazing team at Glacier Bank in Columbia Falls, Montana. Pay range $18.20 - $23.91 per hour, DOE. Ask us about job progressions, incentive pay, Saturday pay, PTO pay, merit increases, annual bonuses, and many other perks! Apply here: https://www.glacierbank.com/about/careersThe Tellers will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.Essential Functions- Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers,- Print Statements and cashes Savings Bonds- Properly fills out Fraud & Non-Fraud Debit Card Disputes and ATM Disputes- Successfully uses Haberfeld brochure to select the right account @type for customers- Knows how to use and clean branch capture machine- Knows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable)- Knows how to use and find information in Silverlake, Vertex, NetTeller, and Passport- Knows where all logs can be found in the branch and what each log is used for- Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA- Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit- Knows proper process and what is needed to let a customer into a Safe Deposit Box- Acknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations)- Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized- Knows and maintains cash drawer limit- Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation- Knows when dual control is necessary and demonstrates dual control appropriately from start to finish- Knows the proper process for working with a dormant/escheat account- Knows how to properly ID/Verify customers- Reads Account and Customer Alert Messages every time and understands the importance of doing so.Additional Responsibilities- Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer's needs.- Participates in required training, staff meetings, and lobby displays.- Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.- Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).- Complete required bank training courses within assigned time frame(s).- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.- Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.- Con

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