DESCRIPTION
Leads, coaches, guides, advises, mentors, recruits, develops, manages and schedules a remote team of part-time assisted sales and training representatives that drive sales, increase brand awareness, and influence market share and mindshare for the client in numerous retail environments. Serves as the primary, dedicated, expert for each team member's successful performance in client service and service order execution. Acts as liaison between representatives, management, and clients by overseeing day-to-day activities with deliverables, promotions, and other processes or assignments. Complies with Company policies and procedures with all representatives and regions/markets. Uses rigid ethical considerations to guide decisions and act in accordance with Company values. Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership.
RESPONSIBILITIES
Builds and maintains long-term trusting relationships with remote representatives and management/corporate support teams.
Evaluates, recommends, customizes, and implements all operational 'best practices' that support, promote, or enhance business direction, and desired outcomes.
Creates a culture of performance excellence that attracts and retains top assisted sales and training talent.
Provides routine market intelligence (feedback) on current retail market conditions and/or opportunities that may affect sales or client relationship. Collects and reports information on competitive product and service offerings to management.
Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates.
Communicates competitive products, market trends, and pertinent technologies to management.
Maintains awareness of all issues that arise from staff, client, or Retail Sales Personnel. Follows through with action plans timely and consistently in collaboration with management and/or HR within forty-eight (48) hours.
Collaborates with management and corporate partners on representative and client program success in all qualitative and quantitative measures.
Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.
Ensures representative team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues.
Complies with contract budget.
Meets regularly with management and support services teams to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded.
Proactively recruits, interviews, and hires representatives. Ensures that all candidates are screened and interviewed in a legal, professional mannerand on a timely basis, maintaining staffing levels consistent with contractual obligations.
Ensures position requisitions are accurate and provided on time per system and Recruiting Department requirements.
Contacts all internal and external candidate leads received within twentyfour (24) hours and maintains system status compliance as required.
Provides detailed on-boarding, orientation, and termination information to team members, in collaboration with management and Human Resources.
Meets or exceeds target completion goals while minimizing re-scheduling of all service orders.
Forges synergy by maintaining smooth, effective work relationships at all levels.
Aligns resources to accomplish all objectives.
Other duties as assigned to improve performance of self or others.
QUALIFICATIONS
Minimum Education and Work Experience
High School diploma or equivalent in industry name required.
2 years management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, and service organizations required.
3 years in retail, merchandising, and/or consumer packaged goods required.
Account/Client Management experience desirable.
Understanding of retail field programs with shared and/or dedicated resources.
Excellent communication skills required.
Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
Knowledge, Skills, and Abilities
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MapPoint) proficiency.
Extensive use of proprietary systems that track sales, expenses, service orders, performance management ratings, etc.
Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity
Internal vendor and/or client certifications as assigned.
Physical Requirements
Seeing
Listening
Lifting (15 - lbs.)
ABOUT US
Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Position Type: Full time
Business Unit: Corporate
Salary Range: $55,000.00 - $60,000.00
Company: Premium Retail Services, LLC
Req ID: 23189
Employer Description: PREM\RTL\SERV\EMP\DESC
