Position Summary...
The Manager, Merchandising Operations serves as a strategic operator and consultative partner supporting end-to-end item lifecycle execution. This role leads complex cross-functional initiatives, resolves upstream and downstream operational issues, and drives structured, data-driven improvements that enable merchandising strategies at scale.
This leader operates with an ownership mindset - treating work as their own business, proactively removing barriers, and delivering simple, scalable solutions that Merchants value and adopt. Strong organizational discipline and project management expertise are essential. PMP, Agile, SAFe, or similar certifications are preferred.
What you'll do...
Support & Consultation (End-to-End Item Lifecycle Ownership)
Resolve complex, end-to-end issues spanning upstream and downstream systems and processes.
Serve as a subject matter advisor on item dependencies across the full item lifecycle (setup, maintenance, governance, execution).
Develop solutions that work across platforms, systems, and operational processes - not in silos.
Identify, document, and surface trending operational issues to leadership with recommended actions.
Diagnose root causes through deep data analysis and cross-functional engagement.
Proactively remove risks that could impact item flow, data integrity, or merchant execution.
Partner closely with Merchandising, Product, Technology, Supply Chain, and Operations to ensure seamless adoption and minimal disruption.
Project & Program Leadership
Lead legacy decommission and new development initiatives, including requirements gathering, business acceptance criteria, testing/validation, rule definition, and deployment execution.
Manage multiple concurrent initiatives with clear project plans, timelines, scope documentation, and risk mitigation strategies.
Translate merchandising strategies into executable operational programs.
Develop and maintain scorecards and KPIs tied directly to initiative success.
Oversee process optimization to improve efficiency, scalability, and data accuracy.
Lead data management efforts, including centralization of large and critical data updates.
Support and execute high-touch "White Glove" initiatives (Holiday Food Flow, Walmart Deals For Days, Black Friday/Annual Event, Back to School, etc.).
Collaborate with technology and support teams to ensure successful events and launches across multiple business units.
Drive Data Accuracy workstreams with measurable, sustained impact.
Develop and facilitate SOPs, training materials, and structured enablement sessions.
Governance & Controlled Execution
Execute elevated access changes and updates tied to critical item attributes.
Manage centralized governed updates with rigor and consistency.
Ensure governance standards are upheld through disciplined documentation and validation.
Prevent operational disruption via thorough review, testing, and cross-functional alignment.
Data-Driven Strategy & Execution
Provide structured reporting of data-driven insights.
Develop metrics tied directly to assigned workstreams and business outcomes.
Dive deep into root causes - validating assumptions with accurate analysis before execution.
Monitor performance trends and proactively recommend improvements.
Deliver clear, consistent analytics that support decision-making.
Stakeholder Management & Structured Communication
Build trusted relationships across Merchandising, Product, Technology, and Operations.
Communicate effectively across peer, Director, and Senior Director levels.
Develop concise, structured communications, including Weekly/Monthly Business Reports and executive updates.
Lead discussions that drive alignment, problem resolution, and decision-making.
Understand cross-workstream dependencies and the broader 4iTB @context.
What You'll Bring
Strong problem-solving skills with the ability to diagnose complex, cross-functional issues.
Deep understanding of item lifecycle processes and dependencies.
Experience managing large-scale projects, programs, or operational initiatives.
Ability to translate business strategy into actionable, scalable operational solutions.
Data fluency, including analytics interpretation, KPI development, and root-cause discovery.
High attention to detail with a disciplined governance mindset.
Strong communication skills with the ability to synthesize complexity for executive audiences.
Ability to collaborate effectively across Merchandising, Tech, Product, Supply Chain, and Operations.
Comfort managing multiple priorities simultaneously with clarity and structure.
A proactive, risk-mitigation mindset focused on preventing operational disruption.
Experience developing SOPs, training content, and enablement materials.
Relationship-building skills that enable influence without direct authority.
Minimum Qualifications
Bachelor's degree in Business, Operations, Supply Chain, or related field OR equivalent experience.
3+ years of experience in Merchandising Operations, Retail Operations, Item Operations, or related field.
2+ years of experience leading complex cross-functional initiatives.
Demonstrated experience building project plans, metrics, and structured documentation.
Preferred Qualifications
Strong organizational and project management skills with ability to manage multiple high-impact initiatives simultaneously.
PMP, Agile, SAFe, or other project management certification.
Experience supporting item lifecycle, catalog governance, or merchandising system processes.
Experience partnering with Product and Technology teams.
Advanced analytical skills (Excel, SQL, Tableau, or similar).
Experience centralizing large data updates or managing governed attribute changes.
Success Measures
Resolution of complex end-to-end operational issues.
Improved data accuracy and reduction of recurring item defects.
On-time delivery of major merchandising initiatives.
Clear documentation and governance compliance.
Strong merchant and stakeholder confidence in solutions delivered.
Proactive identification and mitigation of systemic risks.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business Administration or related field and 2 years' experience in business management, merchandising, or related area OR 4 years' experience in business management, merchandising, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Project Management Certification, Six Sigma certification, Supervisory experience
Primary Location...
601 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
