Client Manager Associate

Unum Group • Charlotte, NC • 7h ago

Job Posting End Date: March 13

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .*

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The Client Manager Associate (CMA) is in training to be responsible for proactive customer management, education, development, profitable growth and retention. The CM drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block.

Principal Duties and Responsibilities

Effectively learn and understand the Pre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for core market

Develop and build personal connections with brokers, enrollment firms and customers for assigned block of business

Learn how to develop and execute on customer-specific business plans

Profitable Growth of the Inforce Block

In partnership with sales, assist in learning how to proactively manage pre-renewal communication with the goal of improving reenrollment effectiveness and avoiding renewal distractions during rate guarantee expiration and anniversary.

Develop understanding of and how to leverage Unum's enrollment capabilities, services, tools, and how to communicate an enrollment strategy with internal/external partners.

Work closely with ICS Implementation Manager

Assist in local Benefit fair activities with Field Office team

Build and develop enrollment firm relationships for larger customers

Develop Partnership with Sales Rep, Marketing Consultant and Home Office to Execute on all Strategies - Operating Effectiveness

Partner with key Home Office areas to deliver full service to customers

In partnership with sales rep, provide thorough customer updates, broker feedback, and other pertinent action items that impact sales effectiveness

Learn to develop and present renewals driving persistency and profitability

May perform other duties as assigned

Job Specifications

Bachelors degree or equivalent business experience required

Experience in the employee benefits industry preferred

Licensed to sell insurance in the states within assigned territory, license required within 90 days from effective date of hire/promotion

Strong growth and sales orientation

Develop understanding of the Unum product and service portfolio

Proficient in Microsoft Office - Word, PowerPoint, Excel

Strong technical aptitude - ability to utilize and leverage technology and systems

Strong negotiation, persuasion and presentation skills

Proven ability to think strategically and act tactically

Strong organization skills/ability to manage multiple demands and priorities

Excellent problem solving/problem resolution

With each customer, projects confidence and enthusiasm about the company

Outgoing, excellent communication skills - both written and verbal

Strong business acumen

Ability to work/partner with a close team

Strong relationship management skills

Ability to manage conflicts

Results oriented

Ability to travel as needed

LI-FF1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above job description. If salary information is not listed in the job description above, compensation is based solely on commissions.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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