Custom Order Representative

Advanced Drainage Systems • Hilliard, OH • 2h ago

Advanced Drainage Systems

EEO Statement:

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

US-OH-Hilliard

Job ID: 2026-20638 Type: Regular Full-Time

of Openings: 3

Advanced Drainage Systems

Overview

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

Responsibilities

Summary:

The Custom Order Representative (COR) manages the end-to-end process for custom product orders, ensuring accuracy in order entry, technical validation, and compliance with sourcing and product application requirements. This role serves as a key liaison to product management, the project resource center, sales, and operations to facilitate timely and accurate fulfillment of custom-specific orders. Additionally, the COR acts as the primary point of coordination for custom order activities and provides direct support to internal teams along with providing exceptional customer service.

Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

Review and enter make-to-order product requests into the system with precision and completeness.

Respond to Regional CSRs request to support regional customers through proactive communication with customers regarding order delays, changes, or issues.

Approve and validate technical drawings and specifications for order processing.

Collaborate with applicable departments to ensure feasibility and compliance with design standards.

Provide sourcing guidance and coordinate with procurement to ensure material availability.

Maintain deep product knowledge and understand application requirements to support customer needs.

Communicate with internal stakeholders to resolve order discrepancies and ensure smooth workflow.

Monitor order status and proactively address delays or issues.

Support continuous improvement initiatives related to order accuracy and cycle time.

Perform special projects and other duties as assigned.

Job Skills:

This position should possess the following skills/knowledge:

Experience in order entry, preferably in a manufacturing or engineered-to-order environment.

Ability to read and interpret technical drawings and specifications.

Strong understanding of sourcing processes and product lifecycle.

Excellent communication and organizational skills.

Proficiency in systems such as Oracle, Esker and Salesforce.

Technical background or engineering knowledge is a plus.

Strong customer service skills with excellent written and verbal communication.

Collaborative mindset and ability to work e

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