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Support Operations Specialist, Content & Knowledge Management

Anthropic PBC • Seattle, WA • 1h ago

Responsibilities:

Write, edit, and optimize Help Center articles, ensuring content is informative, accurate, and easy to navigate

Develop and maintain content for our AI support system, improving effectiveness through data-driven insights

Audit existing content for quality, consistency, and technical accuracy

Monitor performance metrics across self-service channels to identify content gaps and improvement opportunities

Collaborate with subject matter experts to translate complex technical concepts into accessible user-facing content

You might be a good fit if you:

Have 3+ years of experience in content/knowledge management, technical writing, support operations, or similar roles in a technology company

Possess strong writing skills with the ability to transform complex technical concepts into clear, accessible content

Demonstrate a data-driven approach, using metrics and insights to continuously improve content and self-service resources

Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams

Are proactive and solutions-oriented, with strong project management abilities

Have working knowledge of support ticketing systems or help center platforms

Thrive in a fast-paced environment and can adapt quickly to evolving products and priorities

Have a passion for AI technology and helping others understand and maximize its potential

Strong candidates may also have:

Hands-on experience with tools like Intercom, Zendesk, or similar platforms

Experience measuring and improving self-service deflection rates

Background in UX writing or content design

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$131,040 - $165,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

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