Are you someone who enjoys helping customers, staying organized, and working in a fast-paced environment? We're looking for a Customer Service Representative to join a growing distribution team in Wilmer, TX. This is a great opportunity to build your customer service and logistics experience while working with a supportive team.
Job Title: Customer Service Representative
Work Location: Wilmer, TX
Pay Rate : $17hr
Job Summary
The Distribution Customer Service Representative is responsible for performing a wide range of customer service and administrative duties. This role includes responding to customer inquiries, processing orders and receipts, and resolving complaints in a prompt, courteous, and effective manner. Additional responsibilities include answering and routing phone calls, greeting visitors, scheduling appointments, and performing other clerical duties as assigned by the Customer Service Supervisor or Office Manager.
Essential Duties & Responsibilities
Maintain positive working relationships with customers by responding to inquiries and resolving complaints related to work orders, invoices, shipments, and inventory counts in a professional manner.
Process and enter customer orders accurately into the system.
Generate stock reports to verify product availability.
Prepare all required documentation and information related to customer work orders.
Coordinate special or last-minute shipping requests with the Traffic and Operations teams, expediting orders when necessary.
Follow up with internal departments to ensure customer service standards are consistently met.
Verify computer-generated invoices to ensure accurate billing.
Provide shipping and tracking information to customers as required.
Maintain damage records and backorder logs.
Communicate customer feedback to management, including potential concerns or dissatisfaction.
Serve as a liaison between the warehouse, office staff, and customers regarding order administration, invoicing, and credit adjustments.
Manage and maintain all documentation and files associated with customer orders.
Maintain an up-to-date procedure manual outlining processing requirements for each account.
Required Qualifications
High school diploma or equivalent required.
Strong computer skills, including proficiency in Microsoft Office applications.
Basic typing and data entry skills.
Familiarity with 10-key data entry.
Experience in warehouse, logistics, or distribution support
Experience with shipping software systems such as UPS and FedEx.
Excellent verbal and written communication skills.
Strong customer service and problem-solving skills.
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays as needed.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
