Summary The primary purpose of this position is to provide administrative and clerical support for the Social Work Service Medical Foster Home (MFH) and Specialty Section. The incumbent manages office operations, coordinates program activities, and ensures compliance for Veterans and caregivers in the MFH Program. ORGANIZATIONAL LOCATION: Department of Veterans Affairs Veterans Health Administration VA North Texas Health Care System (VANTHCS) Social Work Service (SWS) Dallas, Texas. Responsibilities Duties include but are not limited to: The PSA functions as the primary point of contact for MFH inquiries and coordinates communication among Veterans, families, caregivers, interdisciplinary team members, and community partners. The incumbent accepts and manages calls regarding program inquiries, patient care concerns, and service coordination; obtains pertinent information; provides accurate guidance; resolves routine issues independently; and prioritizes and routes emergent or urgent needs for timely clinical response The incumbent supports Veteran intake, admissions, transfers, discharges, and respite stays, facilitating documentation, admission packets, chart updates, and coordination with Home Based Primary Care (HBPC) and other clinical teams. The PSA coordinates and schedules general and initial appointments, meetings, conferences, and teleconferences; prepares materials (e.g., participant folders, certificates, awards); maintains daily visit calendars for MFH Coordinators; and serves as the daily check-in contact. The PSA serves as the first point of contact for MFH caregivers and prospective caregivers, answering questions about the MFH Directive and Caregiver Guide, providing detailed program overviews, and assessing prospective caregiver applications. The incumbent administratively manages opening and closing of MFH homes and all required documentation, coordinates and tracks interdisciplinary home inspections, schedules caregiver training, and maintains up-to-date caregiver records in Salesforce and other systems. The PSA maintains calendars, records appointments, prepares agendas and minutes as directed, and researches and assembles background information for incoming correspondence and referrals. The PSA monitors and maintains MFH program, caregiver, and Veteran data; ensures accuracy and timeliness of entries across MFH databases; and composes correspondence, reports, and minutes to support clinical and program functions. The incumbent prepares recurring and ad hoc reports (daily, weekly, monthly, quarterly, annually), including MFH AMIS, workload, productivity, quality metrics, and performance measures; compiles, analyzes, and presents statistical and narrative reports on staffing, workload, patient outcomes, and program goals; and resolves data discrepancies prior to transmission. The PSA serves as the main service point of contact for daily consult assignment, tracking consults and outside referrals by date received, source, destination program, and referral outcomes. Functions as the Specialty Section ADPAC, troubleshoots technical problems users have with software packages and hardware issues. In this role the incumbent provides a variety of user support assistance such as implementation and support of the services' automated management information systems including VISTA, Electronic Health Record, Share Point, etc. Use multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Work Schedule: Monday- Friday 8:00am- 4:30pm Telework: Ad-hoc This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD011830 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/10/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing large electronic databases; preparing correspondence, updating forms, improving and creating processes; developing and writing local policies and practices; using qualitative and quantitative analytical techniques; multi-tasking complex assignments and time sensitive deadlines; working with leadership in other services/departments; approving travel requests and expense reports; and working with human resources. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education beyond high school level. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. (TRANSCRIPT REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
