Additional Information
Job Number 26029364
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
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Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $53.07-$71.73 per hour
This is a temporary position. Hybrid - 1-3 days in office.
JOB SUMMARY
The Senior Manager, Change Management and Communications will be responsible for the execution of the change management and communications strategy in support of Marriott's digital and technology transformation. As an integral part of the Business Transformation Office's (BTO) Change Management + Communications team, the Senior Manager's primary focus will be creating and executing communications and change management efforts for Marriott's various stakeholders, including but not limited to hotel General Managers, hotel associates and above property leaders.
This role will contribute to building upon our existing expertise and creating the structures and capabilities we need to successfully communicate Marriott's digital and technology transformation. This role will partner closely with colleagues throughout the entire BTO - including, but not limited to, PMO, Deployment, Experience Design + Business Process Design and Continent Engagement. Success in this role requires strong writings skills, attention to detail, strong critical thinking skills, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.
This position will regularly interact with senior leaders and will liaise frequently with key stakeholders across the program. The core accountabilities for this position are:
Assist with communications content creation, review + approval and distribution processes.
Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets.
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively.
Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications.
CANDIDATE PROFILE
Education and Experience
5-7+ years' of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred) AND 4-year degree from an accredited university in Communications or related major
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Possess exceptional written and oral communication skills; able to develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience with transformational change management including large-scale, global systems deployment a plus
Ability to juggle multiple projects and many stakeholders
Strong project management skills
Ability to complete deliverables with high quality and up to established standards
Proficiency with Microsoft Word, Excel and PowerPoint applications
CORE WORK ACTIVITIES
Change Management and Communications Plan and Execution
Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan.
Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures.
Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.).
Change Communication Materials Production
Develops and supports execution of change communications deliverables, including - but not limited to - webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
Develops targeted communications for associates describing change, rollout measurements and milestones.
Works collaboratively with a variety of key stakeholders and subject matter experts within the Business Transformation office and across the company to confirm accuracy of content and consistency with broader communication efforts.
Partners with continent Change Management teams to tailor change communications plans and effectively disseminate key messages.
Additional Responsibilities
Provides information to supervisors, coworkers and leaders in a timely manner
Manages time effectively and juggles multiple projects
Presents ideas, expectations and information in a concise, organized manner
Uses problem solving and project management skills in decision making and follow up
Performs other reasonable duties as assigned by manager
MANAGEMENT COMPETENCIES
Leadership
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods
Problem Solving and Decision Making - Identifies and understands issues, problems and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems and chooses a course of action
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values
Managing Execution
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed
Building Relationships
Coworker Relationships - Interacts with others in a way that builds openness, trust and confidence in the pursuit of organizational goals and lasting relationships
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Basic Competencies - Fundamental competencies required for accomplishing basic work activities:
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers)
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences
Reading Comprehension - Understands written sentences and paragraphs in work-related documents
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\2025edits\8.19.25.pdf) to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
