Account Manager

Allied Universal • Des Moines, IA • 1d ago

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Role is based at Client Location in Ankeny, Iowa

The Account Manager job is expected to motivate and lead indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business needs. They will develop, influence and nurture trust-based relationships with customers and business unit and functional leaders. They will play a key role in business processes to mitigate risk and are a positive change agent on behalf of organizational protection. They are responsible for the operations and profitability of all cash management services within assigned Retail Solutions customer account(s). This position coordinates the day-to-day administration and specialized reporting functions to ensure quality customer relations. They will create reports; analyze data; work with the customer to identify additional service opportunities and implement same with other Retail Cash Solutions business units; and other work as needed per client contract and company policies.

RESPONSIBILITIES:

Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion

Personnel management: provide indirect oversight to Project Managers assisting the Account Manager with executing specific tasks; plan and schedule project timelines; communicate project expectations to team members and assign work as required; oversee team members and influence them to take positive action and accountability for their assigned work; ensure customer's standards, practices, and polices adhered to.

Implement standard cash operations at each customer facility, and ensure compliance through conference calls and periodic visits

Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations

Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans

Ensure that contract-required training and screening elements for retail solutions personnel have been met; quality assurance and contract compliance

Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services and locations

Prepare and present customer business reviews internally and externally

QUALIFICATIONS:

Associate's Degree in Business Administration or equivalent area of study

Minimum of 5 years of experience managing a retail solutions customer

Work history must include demonstration of each of the following:

Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash, cash planning/forecasting

Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives

Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training

Experience executing and/or leading a significant project implementation

High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization

Understanding of and ability to apply the budgeting/allocation process

Effective oral and written communication skills

Planning and organizing

Proficiency with Microsoft Office Applications

Problem solving

Active listening

Encourage effective teamwork

Assess and evaluate situations effectively

Identify critical issues quickly and accurately

Compile, sort, and interpret data

Research, investigate, compile information

Mediate conflict with tact, diplomacy

Write informatively, clearly, and accurately

Coaching, mentoring, motivating

Setting and achieving goals

Teamwork

Attention to detail

Forecasting, predicting

Advanced Creativity

Synthesize fact, concepts, principles

Negotiate

Willingness to travel extensively

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Job ID: 2026-1548002

Location: United States-Iowa-Des Moines

Job Category: Management

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