Customer Success Specialist

Robert Half • Basking Ridge, NJ • 16h ago

Description

We are looking for a dedicated Customer Success Specialist to join our team in Basking Ridge, New Jersey. In this long-term contract to hire role, you will play a pivotal part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and fostering positive relationships. This position requires a proactive approach to problem-solving and a strong commitment to delivering exceptional service.

Responsibilities:

Respond promptly to customer inquiries via phone and ensuring a seamless and attentive experience.

Utilize multiple web browsers and tools to research and provide accurate solutions to customer concerns.

Maintain clear and effective communication in all email correspondence to resolve issues and provide updates.

Collaborate with internal teams to address customer needs and ensure satisfaction.

Document customer interactions and resolutions accurately in the system.

Handle escalated issues with tact and efficiency, ensuring positive outcomes.

Requirements - Minimum of 1 year of experience in call center or customer service roles.

Proficiency in using multiple web browsers and navigating online tools.

Strong skills in email correspondence, with attention to clarity and professionalism.

Demonstrated ability to foster positive customer relationships and ensure satisfaction.

Excellent problem-solving skills and a proactive approach to addressing challenges.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Strong verbal and written communication skills.

Familiarity with customer success principles and practices is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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