Aviation Operations Program Manager

Dynamic Aviation • Bridgewater, VA • 1d ago

Position Summary: The Operations Program Manager reports to the Vice President of Flight Operations and is responsible for developing and maintaining excellent customer relations; managing company resources and personnel to effectively execute contract activities; ensuring aircraft, equipment, and personnel comply with all applicable laws, standards, and policies; and ensuring key performance indicators (KPIs) are met and improvement initiatives are pursued and achieved.

Key Responsibilities

Onboard Customers

, to include coordinating with internal and external stakeholders (as assigned or appropriate) to schedule meetings, orient and familiarize customers with processes, and ensure all required documentation is accurate, complete, and filed

Manage Customer Relationships

, acting as primary Point of Contact, by regularly communicating with customers to understand their needs and expectations, conducting periodic review meetings, and promptly addressing and resolving any customer concerns or program risks

Manage Assigned Resources, ensuring staffing levels (partner with HR for recruitment /development /retention needs) and aircraft and equipment meet customer needs

Coordinate Team Activity, by scheduling and leading team meetings, assigning tasks and monitoring progress, and fostering a collaborative and productive team environment

Monitor and Manage Team Performance, tracking

key performance metrics, ensuring project timelines and key milestones are achieved, and analyzing data to identify trends to provide regular reports and improvement recommendations to leadership

Ensure Compliance and Manage Risk,ensuring operations comply with relevant regulations and company standards by anticipating and identifying operational risks, developing mitigation strategies, and coordinating with the Quality/Safety team to conduct regular audits to validate compliance

Optimize Processes, by analyzing current operational processes, identifying improvement areas, then developing and implementing improvement and waste reducing initiatives, and monitoring and adjusting strategies based on impacts to processes and business

Establish Team Goalswhich align with strategic goals, leading your team to develop action plans to achieve or exceed key metrics, and monitor progress and adjust plans as needed

Develop Assigned Team Membersby providing leadership and clear direction, performing scheduled and unscheduled visits to operational locations, conducting regular performance reviews, providing feedback, identifying trainingneeds, and facilitating professional development opportunities and personal growth

Manage Initiatives,

leading and managing strategic initiatives and projects, coordinating cross-functional teams to ensure successful implementation, and tracking project progress and report on outcomes

Resolve Conflictswithin the team, mediating disputes and providing support as needed, and implementing strategies to prevent future conflicts

Support Accounting Team by

ensuring monthly charges are properly captured, monthly invoices are reviewed, approved, and distributed to customers, and quickly addressing and resolving any discrepancies

Assist in Developing Business bycollaborating withBusiness Development to conduct customer research, understand customer trends and needs, identify opportunities for growth and development, and providing recommendations based on research findings

Other duties as assigned

Required Qualifications:

Demonstrate excellent written and verbal communication skills with external or internal stakeholders across the organization

Demonstrate proven ability to be an effective team leader, able to adapt their leadership and communication styles to lead a diverse group with varied backgrounds and skill sets

Be able to properly prioritize project activity, effectively communicate and manage deadlines,and perform well under pressure in dynamic conditions

Be proficient in Microsoft Suite products (Word, Excel, etc.) and able to quickly learn personnel and finance information systems

Be willing to regularly work outside of regular business hours and on weekends, as customer needs dictate

Be willing to occasionally travel for site visits

Preferred Qualifications:

Possess proficiency in Dayforce, and Pentagon ERP systems

Have knowledge of or expertise in Lean, and Daily Management GEMBA concepts/systems

Possess minimum five years working as an aircraft pilot or AandP technician (or a combination thereof), and three years minimum supervisory experience

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