Customer Service

System One • Carson, CA • 2h ago

Distributor of cosmetic packaging products is looking for a Customer Service Sales Support to join their team.

Summary:

Perform all activities related to first-line customer assistance, to manage the order entry and execution process with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.

Duties and Responsibilities:

Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.

Manage all after-sales operational activities, starting from order entry and processing.

Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessary delays in available stock; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.

Assist customers and potential agents with a sense of urgency and accurately collaborate with other departments to resolve issues and consistently promote customer satisfaction.

Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.

Manage return orders and data entry in the system, inform all involved departments accordingly.

Carry out overdue customer follow-up procedures based on existing protocols.

Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.

Work closely and support Sales Managers and New Business Development.

Archive files on the network and email in Outlook as per directives received from the Sales Manager.

Such other duties may be assigned to you by management of the Company, from time to time.

Skills, Experience, Education and Abilities:

3+ years of customer service experience

Some college preferred

Manufacturing or Distribution experience a plus

MS Word, Excel and Outlook

ERP/Database Systems

Teamwork

Results oriented

Innovative approach

Time management skills

Reliable and trainable

Flexible and adaptable

Strong communication (verbal and written)

Good listening and problem-solving abilities

Communication and presentation skills

Attention to detail with strong organizational skills

Interpersonal and collaborative skills

Hybrid role once fully trained, very stable company, full benefits, and a team environment!

Ref: #231-Eng Tampa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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