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Event Manager

The H Hotel • Midland, MI • 1d ago

EVENT MANAGER

PRIMARY OBJECTIVES

The Event Manager at the H Hotel has two primary responsibilities

Booking & detailing customer meetings and events

Exclusive contact for booking and planning owners' meetings and events

CUSTOMER FOCUS

An Event Manager is a liaison between the hotel and client. Key focus is seamlessly translating customer vision into the high standards of The H Hotel. They combine a proactive, "guest-first" mindset by anticipating needs before they are voiced and maintaining a calm presence during high-pressure moments. They build a foundation of absolute trust and reliability. The ultimate focus is on delivering a flawless, personalized experience that exceeds expectations and fosters long-term loyalty.

ESSENTIAL RESPONSIBILITIES

Discuss all event details, food, beverage, set-up, audiovisual, agendas and create corresponding diagrams.

Take inquiry calls, qualify calls to be given to the appropriate sales manager.

Participate in sales blitz, prospecting and follow-up calls to clients and potential clients.

Create proposals and contract for the market segment assigned.

Create detailed banquet event orders that include the groups agendas. Communicate this information clearly and through respective hotel department heads during banquet event order meeting or preconference meetings.

Coordinate with outside vendors, florists, decorators, entertainment and ensure they adhere to hotel policies.

Lead tours for potential clients, showcasing the meeting space, guest rooms, on-site restaurants and amenities.

Maintain relationships with repeat clients to secure future bookings.

Maximize revenue by upselling food and beverage, audiovisual, etc

Manage billing by collecting deposits and ensure all final invoices are accurate and paid.

Coordinate room blocks, check in procedures for large groups and VIP amenities.

Create comprehensive group resumes outlining all the pertinent information.

Participate in networking events when needed.

Reporting as assigned by The Director of Sales.

STRATEGIC SKILLS

Subject matter expertise. Demonstrates deep technical knowledge and a comprehensive command of event management best practices.

Intellectually curious professional dedicated to active learning and staying ahead of industry trends.

Leverages natural intuition and is a problem solver. Considers multiple resources and methods for analyzing problems.

OPERATING SKILLS

Effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives.

INITIATIVE

Think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

ENERGY AND DRIVE

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

PERSONAL AND INTERPERSONAL SKILLS

Combines a warm, approachable demeanor with acute social awareness to build immediate rapport and long-term trust. Expertly tailors messaging and delivery styles to suit diverse audiences, ensuring clarity and alignment across all organizational levels. Known for a "right-time, right-message" approach; balances directness with tact to navigate sensitive negotiations or high-pressure situations. Natu

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