Position: Information Technology Specialist I Employment Type: Full-Time Work Type: Hybrid (3 days in office required) Location: Midland, MI 48640 (Wackerly Branch and other locations as needed) Pay Grade: 10 / Non-Exempt Reports to: Helpdesk Leader

Description Do you enjoy helping people feel supported while resolving tech challenges with calm, clear problem-solving? Are you energized by fast-paced work where adaptability, efficiency, and solid documentation make a real impact? Members First Credit Union is looking for an IT Specialist to join their collaborative team.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Primary Purpose The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

Provide first level of technical support for staff

Support and maintain workstations, phones, printers, and other M1-owned devices including OS, software, and firmware updates

Troubleshoot issues related to network access, passwords, email, hardware/software, and peripherals

Adhere to helpdesk procedures and contribute to documentation in the knowledge base

Participate in the helpdesk schedule rotation and monitor ticket queues

Maintain system and data security

Work scheduled hours: 7:45 a.m. to 5:15 p.m. M-F, plus occasional Saturday shifts (8:45 a.m. -- 1:00 p.m.) and some off-hours for meetings, training, or maintenance

Travel to branches using personal vehicle (mileage reimbursed per Federal rate)

Deliver exceptional service and model core values:

Members First Credit Union

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Information Technology Specialist I