Administrative Assistant III, Hematology

Beth Israel Deaconess Medical Center,Inc • Boston, MA • 2h ago

The Administrative Assistant III position will support the Hematology
Oncology Department (Hematologic Malignancies & Bone Marrow Transplant)
at BIDMC in the Longwood area of Boston, MA. This is an on-site role,
working Monday through Friday, first shift. Job Description: Provides
administrative support to physicians in their clinical, academic,
research and leadership roles Essential Responsibilities: Answers and
screens telephone calls . Takes accurate messages or directs call to
appropriate person. Greets and directs patients, families, visitors and
staff. Responds to requests in a timely manner and provides clear,
accurate information within scope of knowledge and authority. Updates
patient demographic and insurance information as necessary and obtains
specialist referrals for all patient appointments. Schedules patient
appointments utilizing scheduling tools and resources. Coordinates and
communicates ancillary appointments and procedures working with other
hospital staff as needed. Obtains patient information and materials as
needed from referral sources. Prepares patient records for clinical
activities and maintains patient records for physicians. Acts as liaison
with other departments and external customers in a calm and supportive
manner. Handles confidential information appropriately and explains
policies and procedures when necessary. Maintains physician\'s
administrative and clinical calendars. Types correspondence, manuscripts
and documents that may require complex formatting. Composes routine
correspondence. Transcribes letters and patient notes as needed for
physicians and/or facilitates notes and letters in CCC system. Composes
routine correspondence. Prepares and distributes materials for meetings
and committees. Actively assists and supports licensed practitioners by
queuing prescriptions for renewal and performing the initial review of
medication listings for accuracy in the electronic medical record (Web
OMR). Required Qualifications: High School diploma or GED required.
Associate\'s degree preferred. 3-5 years related work experience
required. Experience with computer systems required, including web based
applications and some Microsoft Office applications which may include
Outlook, Word, Excel, PowerPoint or Access. Competencies: Written
Communications: Ability to communicate clearly and effectively in
written English with internal and external customers. Oral
Communications: Ability to comprehend and converse in English to
communicate effectively with medical center staff, patients, families
and external customers. Knowledge: Ability to demonstrate full working
knowledge of standard concepts, practices, procedures and policies with
the ability to use them in varied situations. Team Work: Ability to work
collaboratively in small teams to improve the operations of immediate
work group by offering ideas, identifying issues, and respecting team
members. Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in active
listening and problem solving. Ability to remain calm in stressful
situations. Physical Nature of the Job: Sedentary work: Exerting up to
10 pounds of force occasionally in carrying, lifting, pushing, pulling
objects. Sitting most of the time, with walking and standing required
only occasionally.

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