Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056478
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Applications must be filed athttps://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056478We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. Clickhereto see an inside look at the Texas Comptrollerand#8217;s office About The DivisionRevenue Processing Division accurately and efficiently identify, prepare and enter tax documents and payments for timely processing, while documenting transactions according to specific guidelines. This includes editing, imaging, verification, data capture and deposit of accompanying revenue. Revenue Processing also receives, sorts and routes general correspondence received by the Comptroller's office. General descriptionThe Comptrollerand#8217;s office is seeking Accounts Examiners in the Revenue Processing Division. The work involves accounts examination, research, analyzes and editing of work in an extremely busy, highly repetitive production environment. The candidate will learn new concepts quickly and apply knowledge appropriately in highly active environment and changing circumstances. Work HoursMonday - Friday, 40 hours a week. Work hours are from 6:00-7:30 a.m. until 2:30-4:00 p.m.; subject to change during Peak processing time in which overtime may be required to meet business needs. Participates and/or serves in a supporting role to meet the agencyand#8217;s obligation to ensure the timely processing of taxpayersand#8217; returns and payments by working overtime as needed which may include work beyond scheduled hours, holidays, and Saturdays.
Qualifications: Minimum QualificationsGraduation from an accredited high school or GED.
Four yearsand#8217; experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.
Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications. Preferred QualificationsRevenue Administration experience.
Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.
Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues. SubstitutionsOne year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years. LICENSES / CERTIFICATIONSAvalid Texas (or state of residency) driverand#8217;s license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas driverand#8217;s license (or state of residency driverand#8217;s license); and current proof of automobile insurance. In this role you willExtracting/Prepping:Sorts, utilizes equipment to date stamp/cut envelopes and extracts returns, payments and other documents.
Examines returns, documents, and remittances submitted by taxpayers, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee @types), our systems, and other divisionsand#8217; tasks/needs to prioritize, edit, prep, track, document (certified mail), and route documents to be scanned or completed by another section/division.
Examines documents submitted by shareholders, and other divisions; utilizes knowledge of Unclaimed Property guidelines and that division to prioritize, edit, prep, and route documents to be scanned or completed by them.
Analyzes and determines how to handle correspondence documents.
Identifies and ensures problems with entry points and missing taxpayer information and routes for correction and/or reprocessing. Receiving/Tracking:Scans Certified Mail and enters taxpayer information on Mail Tracking System to record receipt and conducts research to identify the location of the packages/mail.
Utilizes Mail Tracking system to record Certified checks/documents routed to other divisions for review/processing.
Inspects, safely drives, and retrieves mail in the agency truck from the main postal facility (adheres to all traffic laws and immediately reports all incidents to management).
Receptionist assists internal and external customers and direct calls to appropriate departments.
Responds to internal/external stakeholdersand#8217; (Taxpayers, Stakeholders, USPS, couriers, etc.) inquiries about mail received (taxpayer/shareholder documents, backup documents, etc.), addresses concerns, and provides guidance concerning department operations, regulations, and responsibilities. Additional Tasks:Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayersand#8217;/stakeholdersand#8217; documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, conducting research and analysis to verify validity of payments and/or taxpayer information using various systems, identifying/routing problems for correction and/or reprocessing, editing key entry points of various tax forms and remittances, creating payment forms, verifying questionable payments and returns, scanning of taxpayersand#8217;/stakeholdersand#8217; documents and remittances, utilizing software applications to communicate, inquire, and process taxpayersand#8217;/stakeholdersand#8217; payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines. Leadership:Work may involve answering processing questions, planning, developing, updating, division policies and procedures for examination/investigation of taxpayer payments and returns, conducting training/cross-training, participating in special projects and recommending process improvements or procedures for carrying Division business work activities.
May serve as a Subject Matter Expert (SME) in the section, may serve as bac
