Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056481
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Applications must be filed athttps://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056481We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.Clickhereto see an inside look at the Texas Comptrollerand#8217;s officeAbout The DivisionRevenue Processing Division accurately and efficiently identify, prepare and enter tax documents and payments for timely processing, while documenting transactions according to specific guidelines. This includes editing, imaging, verification, data capture and deposit of accompanying revenue. Revenue Processing also receives, sorts and routes general correspondence received by the Comptroller's office.General descriptionThe Comptrollerand#8217;s office is seeking Accounts Examiners in the Revenue Processing Division. The work involves accounts examination, research, analyzes and editing of work in an extremely busy, highly repetitive production environment. The candidate will learn new concepts quickly and apply knowledge appropriately in highly active environment and changing circumstances.Work HoursMonday - Friday, 40 hours a week. Work hours are from 6:00-7:30 a.m. until 2:30-4:00 p.m.; subject to change during Peak processing time in which overtime may be required to meet business needs. Participates and/or serves in a supporting role to meet the agencyand#8217;s obligation to ensure the timely processing of taxpayersand#8217; returns and payments by working overtime as needed which may include work beyond scheduled hours, holidays, and Saturdays.
Qualifications: Minimum QualificationsGraduation from an accredited high school or GED.
Four yearsand#8217; experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.
Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications.Preferred QualificationsRevenue Administration experience.
Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.
Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues.SubstitutionsOne year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years.In this role you willEdit SectionEditing:and#183; Analyzes returns and prepares remittances submitted by taxpayers, shareholders, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee @types), entry/mainframe systems, and other divisionsand#8217; tasks/needs to prioritize work and select batches.and#183; Analyzes and determines invalid tax returns/payments for routing to internal customers.Routing/Completing Assignments:and#183; Conducts research, and enters taxpayer information on Check Tracking System (or manual form)to document the transfers of payments/documents to other divisions.and#183; Responds to taxpayersand#8217; requests for Certificate of Account Standing (COAS): reviews taxpayer account information to determine eligibility to terminate/reinstate their Franchise account and provides COAS to eligible taxpayers or forwards request to Account Maintenance take appropriate action.Additional Tasks:and#183; Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayersand#8217;/stakeholdersand#8217; documents and payments pipeline such as: extracting, sorting, prepping, and routing tax/shareholder documents and remittances, preparing taxes/fees returns/payment forms, scanning of taxpayersand#8217;/stakeholdersand#8217; documents and remittances, performing repetitive keying/entry of information from paper and electronic tax documents and remittances using a personal computer, utilizing software applications to communicate, inquire, and process taxpayersand#8217;/stakeholdersand#8217; payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, preparing deposits for Treasury, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.Leadership:and#183;Work may involve answering processing questions, planning, developing, updating, division policies and procedures for examination/investigation of taxpayer payments and returns, conducting training/cross-training, participating in special projects and recommending process improvements or procedures for carrying Division business work activities.and#183; May serve as a Subject Matter Expert (SME) in the section, may serve as backup to the section lead, may supervise the work of others.and#183; May serve as back up for identifying, determining, and documenting causes of problems and recommending improvements, may serve as backup for creating daily/weekly/monthly reports, may assist Accounts Examiners engaged in processing of taxpayer payments and returns, and operating reports to ensure legal compliance.Other:and#183; Responds to internal/external stakeholdersand#8217; inquiries about scanning of taxpayer documents, and addresses concerns; provides guidance concerning department operations, regulations, and responsibilities.and#183; Performs other duties as assigned.Remittance Entry SectionTaxes/Fees Verification/Entry:and#183; Examines and Analyzes returns, documents, and remittances submitted by taxpayers, shareholders, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee @types), entry/mainframe systems, and other divisionsand#8217; tasks/needs to prioritize work and select batches.and#183; Verifies entry points, analyzes system error messages, resolves tax forms/taxpayer information, deletes invalid documents, and ensures system information accurately reflects the imaged documents submitted prior to concluding assignment.and#183; Analyzes tax return information and identifies/assigns correct forms for processing.Balancing:and#183; Prepares and examines batches of payments for depositing, balances payment totals with deposit reports to en
