Crane Aerospace and Electronics has an exciting opportunity for a Customer Account Manager I at our Lynnwood, WA location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
The Customer Account Manager I (CAM I) has primary responsibility for managing the customer business relationship with defense aftermarket customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM I owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM I is involved in new proposals, customer strategies and managing the critical/key activities with all of Crane Aerospace & Electronics OEM customers, and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization's behavior. The CAM I is the key to maintaining customer relationships and satisfaction.
Essential Functions:
Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
This role requires coordination between multiple A&E businesses and locations. CAM will work collaboratively with Finance to develop and execute acceptable business cases and winning strategies for new business
Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
Any other task assigned by supervisor or management.
Minimum Qualifications :
Experience : 2-4 years of customer service experience in a manufacturing environment working with large volume or strategic accounts Experience in business negotiations and managing proposals and contracts. Previous experience working with US Government is required.
Knowledge: Experience in International Business (depending on account assignment) and strong industry knowledge; Understanding of the product development lifecycle; Understanding of lean practices; Understanding of financial metrics, pricing strategies, and forecasting
Skills : Strong interpersonal skills; Ability to form and maintain good relationships with customer representatives at all levels; Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution; Successful history in identifying, targeting, negotiating and winning profitable business; Demonstrated ability to manage large, complex proposals and contracts; Ability to build, manage and analyze data using spreadsheets in MS Excel
Education/Certification : BA or BS degree (or equivalent) in Business Management/Administration or relevant field of study
Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Preferred Qualifications :
Aerospace environment experience
MBA or other relevant advanced degree
Working Conditions :
Standard office environment
Work requires substantial visual concentration on detail
Working conditions are normal for a manufacturing environment
Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
Requires up to 25% travel to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars and trade shows
Standing: 10% *percentage is approximate and may vary depending on work task
Sitting: 90% *percentage is approximate and may vary depending on work task
Lifting (in pounds): up to 25 pounds
Pushing (in pounds): up to 25 pounds
Mental/Visual: use of computer and basic office equipment
Workspace: desk/office
Top Benefits:
As a team member at Crane Aerospace and Electronics, you'll enjoy:
Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
401k Retirement Plan: 401k plan with company match.
Education Reimbursement: eligible after 6 months of employment.
You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
Salary range: $111,217.60 - $151,210.90. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.
The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
