Customer Service Representative

PPG INDUSTRIES, INC. • Strongsville, OH • 19h ago

The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications and programs. You will emphasize customer advocacy, efficient order management, and Experience interpreting and responding to customer requests with multiple partners, including our teams, external customers, and distribution points.
Responsibilities
Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs.
Be a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries.
Communicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues.
Handle returns by verifying purchase history and issuing credits or invoices to customers.
Train and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications.
Create opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions.
Provide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications.
Work with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment.
Stay updated on procedures, training, and system upgrades to enhance performance and service delivery.
Qualifications
Minimum of 3 years of order management experience in a B2B customer service environment.
Familiarity with Oracle ERP, CRM systems (VantagePoint and ClientLink), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues.
Familiarity with the Automotive Refinish industry is desired to enhance service delivery.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going tohttps://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Med

Similar Jobs

Technical Services Technician

Cedar Point • Amherst, OH • 8min ago

Management & Administrative Sponsored

Overview: As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also.. Use critical thinking and creative problem solving to navigate challenging AV related problem...

8min ago

Go to Apply

Park Services Associate

Cedar Point • Avon, OH • 8min ago

Management & Administrative Sponsored

Overview: $14.25/hr. Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities. At Cedar Point, work is FUN! Working in Park Services, you’ll play a key role in keeping our park...

8min ago

Go to Apply

Technical Services Technician

Cedar Point • Avon, OH • 8min ago

Management & Administrative Sponsored

8min ago

Go to Apply

Operations Management Program Director

Sevita • Cleveland, OH • 4h ago

Management & Administrative

REM Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and every...

4h ago

Go to Apply

Administrative Officer

Veterans Affairs, Veterans Health Administration • Cleveland, OH • 19h ago

Management & Administrative

Summary The Administrative Officer for Research and Development (AO/R&D) position is located at the Cleveland VAMC. The purpose of the position is to collaborate with the Associate Chief of Staff for R&D (ACOS/R&...

19h ago

Go to Apply

Gate Clerk

ITS Technologies & Logistics • Maple Heights, OH • 20h ago

Management & Administrative

Overview Launch Your Career with ConGlobal ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you're looking to grow your career or gain new skills, this role offers paid traini...

20h ago

Go to Apply

Procurement Paid Internship

Ohio Machinery Co • Broadview Heights, OH • 20h ago

Management & Administrative

Find YOUR fit at Ohio Machinery Co.! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed...

20h ago

Go to Apply

Manager, Capacity Sourcing

FEDEX CUSTOM CRITICAL, INC. • Richfield, OH • 20h ago

Management & Administrative

Responsible for managing all activities and resources required to source and retain quality capacity for FedEx Custom Critical (FXCC) via Independent Service Providers (ISPs), and qualified outside carriers. Establish de...

20h ago

Go to Apply

IT Operations Manager

Superior Products LLC • Cleveland, OH • 20h ago

Management & Administrative

The Operations Manager reports to the General Manager and will be responsible for achieving the monthly and annual operating plan for the site, as defined by the financial and operational performance metrics set for the...

20h ago

Go to Apply

Account Manager

HILTI, INC • Lakewood, OH • 21h ago

Management & Administrative

Deliver solutions that transform how construction gets done. Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, s...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.