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Account Specialist

Labcorp • Burlington, NC • 9h ago

Labcorp is seeking a Account Specialist to join our team in Burlington, NC .

Work Schedule: First Shift, Sunday-Thursday 8:00am to 5:00pm

Job Responsibilities

Act a liaison between Labcorp and the clients/patients that we serve

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

High School Diploma or equivalent

3 months or more of relevant customer service experience

Preferred Qualifications

Associate's degree or higher

3 months or more of contact center or call center environment

3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

Experience with Salesforce.com and/or Laboratory Information Systems is preferred

Proficient with Microsoft Office programs

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking and prioritization skills

Strong flexibility and the ability to manage and adapt to changing priorities quickly

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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