Summary The Program Support Assistant (OA) of the Emergency Department Service is organizationally located within the Chief of Staff's office and provides coordination of patient arid communication flow between inpatient units, Non-VA facilities, providers, and ancillary services within the Memphis VA Medical Center. The workload is highly unpredictable and the incumbent must be flexible and adaptive to remain responsive to!multiple demands made by internal and external sources. Responsibilities The Program Support Assistant (OA) works under the general supervision of the Administrative Officer within the Emergency Medicine Service. Incumbent makes decision on own initiative, knowledge and complete transactions and functions with minimum supervision/advice. Has the responsibility or indenpently planning, coordinating care coordination and operational responsibilities within the Emergency Medicine Service. Other duties include, but are not limited to: Collaborates and coordinates emergency department care with the nurses, providers, laboratory, radiology, MAA; Chief of Staff, and Medical Center Management. Serves as the point of contact for tele-radiology reports and stat values and communicates to providers. Works collaboratively with the Medica.l Center's managers, providers, and discipline specific functional area professionals and clinical leaders, as well as, Social Workers, Medical Center Leadership and Non-VA healthcare professionals and community vendors. Reads, analyzes and interprets technical and administrative directives, policies and regulations, taking action when appropriate and/or making recommendations of actions needed to accomplish requirements. Incumbent is expected to deal effectively with other clinical, administrative and professional personnel throughout the Medical Center and the community. Directly responsible for updating, maintaining, and reporting of the Emergency Department Information System (EDIS) board. Specifically, entering movement of patients from exam room to procedures and/or radiology, inpatient, etc. Knowledge of an extensive body of Public Laws, VA Regulations/Directives, policies, procedures, and operations t.hat require extensive emergency department experience to perform a wide variety of interrelated or nonstandard procedural assignments and to resolve a wide range of problems. The incumbent must be able to use initiative and resourcefulness in deviating from traditional methods or researching trends and patterns to develop new methods, criteria or propose new policies. Incumbent must be able to problem solve complex issues regarding patient movements and processes, using the established guidelines. Incumbent maintains accuracy, reliability, and proficiency in processing written communications in an expeditious manner. Incumbent is frequently called upon to speak with others to discuss individual patlent movement(s), admissions, and/or discharge(s) and discuss VA Policy. The incumbent is responsible for protecting data from unauthorized release or from loss, alteration, or unauthorized deletion and following applicable regulations and instructions regarding access to computerized files, release of access code, etc. as wet out in a computer access agreement which employee signs. Work Schedule: Mon - Friday, 8am - 4:30pm. Telework: Not Authorized Virtual: Not Authorized Position Description Title/PD#: Program Support Assistant (OA)/PD50063-0 Physical Requirements: The work is primarily sedentary, requiring sitting, standing, walking, bending, and carrying light objects. The position demands period of intense concentration and the ability to maintain control in difficult situations. Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period, during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applies the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action. Knows how social, political, organizational, and technological systems work and operates effectively within them. This includes the policies, procedures, rules and regulations of the work unit or organization. Preferred Experience: VATAS Timekeeping You will be rated on the following Competencies for this position: Clerical Communication Computer Skills Customer Service Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational substitution for the GS-06 level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
