Restaurant Manager

Duck Inn Inc. dba Duck Inn Restaurant, Best Western Plus Great Nothern Inn, Emporium Food & Fuel • Havre, MT • 9h ago

RESTAURANT MANAGERThe Duck Inn Restaurant is nestled in North Central Montana, in the small town of Havre. The Duck Inn is a well-established restaurant, bar and casino that has been serving the Hi-Line community for over 50+years. At the Duck Inn Restaurant, we strive to deliver exceptional dining experiences for our guests. We are currently seeking an experienced Restaurant Manager to lead our team and oversee all aspects of our operations. This role is crucial in delivering a high-quality menu while motivating our staff to excel in customer service. The ideal candidate will be responsible for maintaining the restaurant's revenue, profitability, and quality goals, ensuring efficient operations, and upholding the highest standards of production and service. With a strong background in both front and back of house management, the Restaurant Manager will play a key role in hiring and training qualified staff, managing schedules, and ensuring compliance with health and safety regulations. By leading by example and fostering a positive work environment, you will contribute to the growth and success of our restaurant, ensuring that every customer enjoys a pleasant and memorable dining experience.RESPONSIBILITESOperational Responsibilities Manage and ensure smooth operations of the restaurant. Supervise both kitchen and waitstaff, providing constructive feedback to enhance performance. Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Train new and current employees on proper customer service practices Communicate effectively with vendors, addressing any product, or service concerns Regularly review product quality and research new vendors Estimate future orders for goods, products, supplies, cleaning products, etc. Control operational costs and identify measures to cut waste Maintain proper security procedures to protect employees, guests and company assets Ensure a safe working and guest environment to minimize risk of injury and accidents. Complete incident reports accurately and promptly Ensure compliance with all federal, state, local laws and ordinances Manage the Duck Inn's good image and suggest ways to improve it Provide a strong presence in the local community in establishing a strong rapport with our main customer base Promote the Duck Inn in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts, promotions, newspaper and social media ads) Implement policies and protocols to ensure the sustainability of restaurant operations. Other responsibilities as assignedFinancial Accountable for the financial performance of the restaurant Adhere to company standards and expected service levels to increase sales while minimizing costs. Direct the staff towards the achievement of the restaurant's financial goals Responsible for establishing and reporting goals to the Operations Officer, including but not limited to; accountability of sales, restaurant staffing and labor costs, guest comments, progress on projects, restaurant performance and financial results Responsible for ensuring that all financial and personnel reporting is completed accurately, submitted to the accounting/HR department on a timely basis, and in accordance with company policy Oversee weekly and monthly payroll processes for all staff members. Responsible for inventory control; ensuring monthly inventories and reconcile findingsProduct Safety and Planning Provide a safe working environment for the staff Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas Ensure compliance with all sanitation and safety regulations to uphold health standards Ensure consistent high quality of food preparation and service Estimate food needs and place orders with vendors, suppliers Supervise portion control and minimize waste ServSafe certified requiredPersonnel Interview, hire and train h

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