Contact Center Customer Experience Specialist - 24hr (Bilingual - Spanish)

U.S. Bank • Las Vegas, NV • 2h ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.

May Classes start 05/04/2026

Work Schedule: Shifts are assigned between 8:00 a.m. and 1:30 p.m. local time.

Shifts beginning at 12:30 p.m. or later receive a 10% shift differential.

Basic Qualifications

High school diploma or equivalent

Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training

Preferred Skills/Experience

Effective problem-solving and negotiation skills.

Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

Proven time management skills and ability to multitask.

Experience interacting positively with unsatisfied customers.

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies.

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Go to Apply

Steakhouse Bartender

Golden Route Operations • Las Vegas, NV • 3d ago

Retail & Hospitality

City Las Vegas State NV Shift Swing Type of Shift Part Time Department Food & Beverage Steakhouse Bartender The Strat (Las Vegas, NV) Description: Summary: Mixes and serves alcoholic and non-alcoholic beverages accor...

3d ago

Go to Apply

Retail Sales Associate - Part Time

Burlington • Las Vegas, NV • 3d ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizationa...

3d ago

Go to Apply

Security Officer - Morning Retail Locations

Allied Universal • Las Vegas, NV • 3d ago

Retail & Hospitality

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

3d ago

Go to Apply

Beverage Server

Golden Route Operations • Las Vegas, NV • 3d ago

Retail & Hospitality

City Las Vegas State NV Shift Varies Type of Shift Part Time Department Food & Beverage Beverage Server The Strat (Las Vegas, NV) Description: Summary: Serves beverages to guests in the casino, bars, lounges or resta...

3d ago

Go to Apply

Executive Chef

Marriott • Henderson, NV • 4d ago

Retail & Hospitality

Additional Information Job Number 26025929 Job Category Food and Beverage & Culinary Location The Westin Lake Las Vegas Resort & Spa, 101 Montelago Blvd, Henderson, Nevada, United States, 89011 VIEW ON MAP ( http...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.