Sales & Service Specialist

MRC Global • North Charleston, SC • 2h ago

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

Respond to incoming customer inquiries,developaccounts, andgeneratequotes using the MRC Global database.

Maximize gross margin sales through careful analysis during the quote process.

Identifyand act on opportunities to increase market share by growing sales.

Provide product prices, delivery specifications, and payment terms, and offer substitute products whereappropriate.

Assistoutside sales and/or branch management in processing priority transactions.

Work to understand customers' business anddeterminecustomers' requirements and expectationsin order torecommend specific products and solutions and make value-added recommendations to increase sales.

Enter andmaintainpurchase orders, customer orders, procurement matches, and trade discounts as needed.

Work with internal MRC Global departments to set up andmaintainaccuratecustomer files (profiles).

Maintain and approve quality standards.

Establish andmaintaincustomer relationships, communicate with customers and co-workers to provide technical information.

Participate in meetings and training opportunities to enhance andmaintainpersonal and product knowledge.

Monitor expected ship dates to ensuretimelydelivery andexpediteas needed.

Provide prompt responses to internal and external customers,vendorsand branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).

Take reasonable care for the safety and health of yourself and others.

Report workplace hazards, injuries, or illnessesimmediately.

Perform other duties asrequired.

Qualifications

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

High School Diploma or General Education Degree (GED) andadditionalpost-secondary training or education.

Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasingresponsibility, to includedemonstratedleadership/supervisory experience.

Demonstrated competence in the use of computers and software applications.

Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.

Ability to effectively present information in one-on-one and small group situations.

Willingness and ability to be on callasneeded to provide 24-hour service to customers.

Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.

Valid Driver's license with the ability to meet the MRC Global vehicle policy.

**?

Additional Qualifications**

Must have the ability to provide documentation verifying legal work status.

Ability to read and speak the English language proficientlyin order tocommunicate with others, understand and interpret safety instructions, and to respond to inquiries.

Ability to understand andcomply withMRC guidelines andexpectationsincluding MRCGlobal'sCode of Conduct and Conflict of Interest guidelines.

Working Conditions

For position-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources.

Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

California Employee Data Collection Notice (https://image.em.mrcglobal.com/lib/fe2b11737164047d7c1279/m/1/0e1cc697-5527-4162-acb9-570d9b985450.pdf)

At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.

We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.

MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.

At MRC Global , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.

We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.

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