AI/LLM SRE Software Engineer III

JPMorgan Chase • Columbus, OH • 3h ago

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Employee Platforms team, you will be responsible for ensuring the reliability, scalability, and automation of AI-powered applications and infrastructure. You will partner with engineering, and other stakeholders to deliver modern observability, intelligent incident response, and autonomic operations across our applications.

Job responsibilities

Ensure reliability, scalability, and performance of AI-assisted application and platform operations.

Design and implement AI-driven solutions for intelligent alerting, noise reduction & auto-correlation systems.

Build and maintain observability, monitoring, and telemetry for AI application and platforms.

Build and support automation for alerting, anomaly detection, and self-healing workflows.

Collaborate with engineering, and other stakeholders to drive operational excellence.

Mentor and guide engineers on AIOps standards and operational excellence.

Define and execute the roadmap for AI-assisted SRE and observability.

Required qualifications, capabilities, and skills:

Formal training or certification on software engineering concepts and 5+ years applied experience

Demonstrates strong experience in SRE, DevOps, or Platform Engineering roles.

Strong hands-on experience with AWS (ECS, Lambda, API Gateway, Bedrock, CloudWatch, RDS, EKS).

Hands-on experience with AWS Bedrock, OpenAI, or LLM APIs.

Expertise in observability tools: OpenTelemetry, Grafana, Prometheus, ELK, CloudWatch.

Experience with CI/CD tools (GitHub Actions, Jenkins, Spinnaker ).

Proven track record in automation, operational tooling, and event-driven workflows.

In-depth understanding of distributed systems, microservices, and cloud architectures.

Preferred qualifications, capabilities, and skills:

Experience with AI-powered coding assistants like GitHub Copilot, windsurf.

Familiarity with prompt engineering, embeddings, and RAG pipelines.

Experience building operational copilots or chatbots for runbooks or troubleshooting.

Proficiency in Python (Go is a plus).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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